About the Role
We are seeking an experienced Senior Operations Manager with a strong background in the Fintech and online trading industry to lead and strengthen our operational framework. The role is primarily operations-focused, with hands-on ownership of onboarding, trading operations, liquidity management, regulatory alignment, and MT4/MT5 back-office systems within a leveraged trading environment, while also supporting the sales function to ensure smooth client acquisition and retention.
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Key Responsibilities
Brokerage Operations
- Oversee end-to-end brokerage operations, including client onboarding, account setup, funding, withdrawals, and reconciliation.
- Manage the MT4/MT5 back office, including account configurations, group settings, leverage, swaps, and trading conditions.
- Ensure timely and accurate processing of deposits, withdrawals, transfers, and internal adjustments.
- Develop, document, and continuously improve operational policies, procedures, and workflows.
Risk, Liquidity & Payments
- Knowledge of liquidity exposure, margin levels, and concentration risk in coordination with the Dealing desk.
- Handle liquidity tightening scenarios and withdrawal spikes with clear escalation procedures.
- Manage relationships with payment service providers (PSPs), banks, and liquidity providers.
- Oversee chargeback, fraud prevention, and payment risk controls.
Compliance & Controls
- Manage KYC, AML, and client risk controls, including ongoing monitoring and enhanced due diligence.
- Ensure regulatory compliance and audit readiness at all times.
Sales Support
- Work with the sales team to ensure a smooth, compliant, and efficient onboarding experience that supports conversion.
- Provide operational insight on client activity, deposits, and retention to support sales and IB/affiliate performance.
- Monitor the system for IB and affiliate commission calculations and payouts.
Leadership & Reporting
- Track and report key operational KPIs monthly (e.g., onboarding turnaround, withdrawal processing times, reconciliation breaks, KYC backlog, net deposits).
- Lead and structure the operations team with clear roles, accountability, and performance standards.
- Work closely with Dealing, Compliance, Finance, Sales, IT, and Management.
Required Experience
- Minimum 3-5 years of experience in the Fintech / online trading industry, with significant hands-on experience in Forex / CFD brokerage operations.
- Strong understanding of leveraged products, margin trading, and A-Book and B-Book models.
- Hands-on experience with MetaTrader 4 (MT4) and/or MetaTrader 5 (MT5) back-office systems and a trading CRM.
- Proven experience managing payment providers, reconciliations, and liquidity exposure.
- Solid regulatory and compliance awareness within trading environments.
- Experience leading operations teams; exposure to sales or client-facing functions is an advantage.
- Strong KPI-driven and risk-focused mindset.
What We’re Looking For
- Operational ownership mentality
- Strong crisis and stress management capability
- Structured leadership approach with attention to process and detail
- Cross-functional collaboration skills
- High accountability and integrity
Benefits
- 1 day work from home
- Attractive insurance for Employee and dependents
- Annual flight home
- 25 days annual leave
- Birthday Leave
- Visa sponsorship for Employee and dependents
