Senior Platform Architect

You will be part of the Customer Excellence Group at ServiceNow, focusing on accelerating platform adoption and improving customer outcomes through a portfolio of services delivered by outstanding consultants. The Senior Platform Architect is a technical advisory role responsible for establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes. Key responsibilities include:

• Ensuring customers utilize leading practices around instance strategy, technical governance, core data, integrations, and platform health.
• Providing architectural advice across multiple engagements and guiding customers, partners, and internal teams toward successful solutions.
• Developing relationships with CoEI and business leaders to understand the role of ServiceNow in their digital transformation vision and translating goals into a customer roadmap.
• Engaging with customers' Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with core applications.
• Managing technical governance and overseeing the delivery operating model.
• Supporting the sales effort by scoping and estimating engagements.

Qualifications:

• 8+ years of progressive experience in a professional services organization.
• Service Management consulting experience.
• Success in driving complex issues through analysis and resolution.
• Industry domain expertise and large program experience leading architecture and design.
• Enterprise architecture experience with cloud application technology.
• ServiceNow certifications in aligned workflows.
• Proficient in Arabic and English (C level).
• Ability to travel as required.

Equal Opportunity Employer:
ServiceNow is an equal opportunity employer, providing consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations:
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact [email protected] for assistance.

Export Control Regulations:
Certain positions may require access to controlled technology subject to export control regulations, and therefore, ServiceNow may need to obtain export control approval from government authorities for specific individuals. Employment is contingent upon obtaining any required export licenses or approvals.