You will be part of the Customer Excellence Group, which aims to accelerate platform adoption and improve customer outcomes. This will be achieved through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, leading practices, methodologies, and tools based on experiences from thousands of customer engagements.
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Responsibilities
- The Senior Platform Architect is a technical advisory role responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes.
- Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and platform health.
- Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Act as an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals into outcomes and create a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by collaborating with the engagement team to reduce technical debt and align with ServiceNow leading practices.
- Support the sales effort by scoping and estimating engagements and change orders.
- Contribute expertise related to the ServiceNow Impact platform.
Qualifications
- 8+ years of progressive experience in a professional services organization.
- Proficiency in Arabic and English (C level).
- Service Management consulting experience.
- Proven ability to drive complex issues through analysis and resolution.
- Industry domain expertise.
- Experience leading architecture and design for large programs.
- Knowledge in enterprise architecture.
- Familiarity with cloud application technology.
- ServiceNow certifications in relevant workflows.
- Willingness to travel.
Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work.
