Senior Platform Architect

ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. The Customer Outcomes Senior Platform Architect plays an advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This role involves guiding customers, partners, and internal team members on architecture designed for long-term success.

Key responsibilities include:

• Advising customers on instance strategy, technical governance, core data, integrations, and platform health.
• Translating business information and technical requirements into an architectural blueprint.
• Engaging with customers' Enterprise Architects to position ServiceNow as their digital transformation platform.
• Managing technical governance and a delivery operating model.
• Supporting sales efforts by scoping and estimating engagements.

Successful candidates will have:

• Experience in integrating AI into work processes and decision-making.
• 8+ years of progressive experience in a professional services organization or equivalent education/experience.
• Management consulting experience.
• Creativity and independence in managing programs.
• Expertise in enterprise architecture and cloud application technology.
• ServiceNow certifications in aligned workflows.
• Ability to travel.

Location: Riyadh Region (Hybrid)
Work Conditions: Full-time, Hybrid.