ServiceNow is a global market leader that provides innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. The Customer Outcomes Senior Platform Architect plays an advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This role involves guiding customers, partners, and internal team members on architecture designed for long-term success.
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Key responsibilities include:
- Advising customers on instance strategy, technical governance, core data, integrations, and platform health.
- Translating business information and technical requirements into an architectural blueprint.
- Engaging with customers' Enterprise Architects to position ServiceNow as their digital transformation platform.
- Managing technical governance and a delivery operating model.
- Supporting sales efforts by scoping and estimating engagements.
Successful candidates will have:
- Experience in integrating AI into work processes and decision-making.
- 8+ years of progressive experience in a professional services organization or equivalent education/experience.
- Management consulting experience.
- Creativity and independence in managing programs.
- Expertise in enterprise architecture and cloud application technology.
- ServiceNow certifications in aligned workflows.
- Ability to travel.
Location: Riyadh Region (Hybrid)
Work Conditions: Full-time, Hybrid.
