Join ServiceNow as a Senior Platform Architect within the Customer Excellence Group. Our mission is to accelerate platform adoption and improve customer outcomes through a suite of services delivered by exceptional consultants utilizing best practices, methodologies, and tools derived from a wealth of experience gained from thousands of customer engagements.
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As a Senior Platform Architect, you will serve as a technical advisor, aiding customers in establishing a robust technical foundation on the ServiceNow Platform and designing solutions to yield tangible outcomes. Responsibilities include:
- Guiding customers in using leading practices related to instance strategy, technical governance, core data, integrations, and platform health.
- Collaborating with customer teams, including executives and development teams, during the sales, structuring, and implementation stages.
- Advising on multiple engagements and assisting partners and internal team members in crafting effective customer solutions.
- Maintaining relationships with business leaders to align ServiceNow with their digital transformation goals.
- Translating business and technical requirements into an architectural plan for achieving complex objectives.
- Engaging with customers’ Enterprise Architects to standardize ServiceNow as their digital transformation platform and ensure integration with core applications.
- Managing technical governance and aligning with ServiceNow best practices.
- Supporting sales by estimating engagement scopes and change orders.
- Contributing knowledge of leading practices related to the ServiceNow Impact platform.
To succeed in this role, candidates should possess:
- 8+ years of progressive experience in a professional services organization.
- Proficiency in Arabic and English (C-level proficiency).
- Service Management consulting experience.
- Proven ability to drive complex issues through analysis and resolution.
- Expertise in the relevant industry domain and experience in leading large programs.
- Background in enterprise architecture.
- Familiarity with cloud application technologies.
- ServiceNow certifications in relevant workflows.
- Willingness to travel as necessary.
ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or any other protected status. If you require accommodations during the application process, please reach out for assistance.
