Senior PMO Manager

The Senior PMO Manager is responsible for overseeing the implementation and ongoing management of the Project Management Office (PMO) framework across the organization. This role plays a critical part in enhancing the consistency, predictability, and efficiency of project delivery by introducing and maintaining best practices, governance, and performance standards.

Acting as a key driver of project excellence, the Senior PMO Manager ensures that all project-related information — including deliverables, risks, and issues — is effectively captured, communicated, and addressed. The role requires close collaboration with project leaders, technical teams, and cross-functional stakeholders to streamline execution and align delivery with strategic business objectives.

A highly customer-focused and leadership-oriented position, the Senior PMO Manager is also responsible for managing the day-to-day operations of the PMO, ensuring smooth interfacing between departments and maintaining alignment with client expectations. This position holds end-to-end accountability for planning, coordinating, and delivering projects on time, within budget, and according to defined scope, while consistently meeting business requirements and quality standards.

Duties & Responsibilities

• PMO Strategy & Setup

  • Establish and implement standardized PMO frameworks, tools, templates, and methodologies across all CNS projects.
  • Define, measure, and monitor PMO objectives in alignment with CNS’s broader strategic goals and business priorities.
  • Foster a high-performance delivery culture rooted in consistency, transparency, agility, and operational efficiency.

• Project Governance & Execution

  • Oversee end-to-end delivery of all CNS projects and programs, ensuring alignment to scope, schedule, budget, and quality standards.
  • Conduct regular project reviews to assess status, risks, dependencies, and corrective actions.
  • Monitor adherence to internal delivery standards, client SLAs, and governance protocols, ensuring stakeholder accountability.

• Talent & Capability Development

  • Build and maintain a strong PMO team by driving skills development, training programs, mentoring initiatives, and formal certifications.
  • Conduct capacity planning and performance evaluations to align PMO resources with current and future business demands.

• Stakeholder Engagement

  • Act as a central escalation point for high-risk project issues and governance challenges, ensuring timely resolution.
  • Collaborate with internal business units to align project priorities, streamline dependencies, and eliminate delivery roadblocks.
  • Provide regular updates to senior leadership and external clients on program health, project portfolio performance, and strategic outcomes.

• Delivery Excellence

  • Lead continuous improvement initiatives to optimize PMO operations through KPIs, feedback loops, and benchmarking.
  • Support project teams with advanced guidance on estimation, scope definition, change management, and conflict resolution.
  • Step in as needed to support high-priority internal or client-facing projects to ensure delivery continuity and stakeholder satisfaction.

Qualifications

• Education

  • Bachelor’s degree or higher in a relevant field.
  • PMP (Project Management Professional) certification is mandatory.
  • Additional professional certifications (preferred for hybrid environments):
    • Agile/Scrum certifications (e.g., CSM, SAFe).

• Experience

  • 8–10 years of experience in project and program management.
  • 3–5 years in a PMO leadership role, managing teams and large project portfolios.
  • Proven track record of delivering successful projects in complex, cross-functional environments.

• Skills & Competencies

  • Strategic thinking with the ability to align PMO initiatives to business goals.
  • Expertise in various project management methodologies (Agile, Waterfall, Hybrid).
  • Strong leadership and people management capabilities.
  • Excellent stakeholder management and influencing skills.
  • Analytical and problem-solving abilities.
  • Process-driven mindset with a focus on quality and consistency in delivery.
  • Effective communication and executive-level reporting skills.
  • Proficiency in project management tools (e.g., MS Project, JIRA, Smartsheet).
  • Ability to lead change management and continuous improvement initiatives.
  • Customer-focused approach with a strong commitment to service excellence.

Additional Information
Emiratis are encouraged to apply.
Compliance with policies and procedures based on the ISO standards adopted by CNS.