About the job
Own Dynamics 365 CRM and Power Platform development, administration and application support. Deliver workflows and integrations connecting CRM, Finance & Operations, HR and the Chamber's digital services.
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Key Responsibilities
- CRM Development: Configure and enhance Dynamics 365 CRM entities, forms, views, business rules, security roles and service processes
- Power Platform: Develop and maintain Canvas Apps, Model-Driven Apps, Power Pages and Power Automate workflows
- ERP and HR Integration: Implement and support data flows connecting Dynamics 365 F&O and HR with CRM, portals and internal applications
- Dataverse: Design tables, relationships, validation rules and access controls; maintain data quality and resolve application data issues
- Custom Development: Develop CRM plugins, custom APIs and extensions where standard configuration is insufficient
- Platform Administration: Manage Power Platform environments, solutions, connections, permissions, deployment processes and governance controls
- Business Support: Translate departmental requirements into application changes and troubleshoot workflow and integration failures
Delivery and Documentation: Coordinate testing and releases, maintain solution documentation and manage specialist vendor dependencies for complex ERP/HR changes
Requirements
- Education: Bachelor's degree in Computer Science, Information Systems or a related field; Master's preferred
- Experience: Minimum 5 years in enterprise application delivery, including at least 3 years with Dynamics 365 CRM/CE and Power Platform
- Power Platform: Minimum 3 years of hands-on development with Power Apps, Power Automate and Dataverse
- ERP Integration: Minimum 2 years integrating Dynamics 365 F&O with enterprise applications or digital portals
- Dynamics 365 HR: Working knowledge of HR processes, integration requirements and coordination with functional specialists
- Customization: Practical experience with C#/.NET plugins, JavaScript, Dynamics Web API and custom connectors
- Power Pages: Experience configuring portals, authentication, table permissions and bilingual user experiences
- Database: Strong Dataverse modelling and query skills; proficiency in SQL Server queries and stored procedures
- Azure Integration: Familiarity with Azure API Management, Service Bus, Functions and Microsoft Entra ID
- Application Lifecycle: Experience with managed/unmanaged solutions, environment variables, connection references and deployment pipelines
- Governance: Strong understanding of least-privilege access, data loss prevention policies, auditability and controlled change management
- Collaboration: Ability to deliver independently while coordinating with business owners, integration engineers and ERP vendors
