The company Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is seeking an experienced and motivated Senior Technical Program Manager (TPM) to lead engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Alloy customers. This role requires a passion for delivering quality services to customers, an understanding of strategic business objectives, and the ability to act as a trusted advisor to facilitate customer success.
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As a Senior Principal TPM, you will handle complex, non-routine work that demands advanced technical and business skills. You will contribute as an individual and as a team member, providing direction to others. The successful candidate will have experience in product management, leadership skills, and sound business judgment.
Minimum Qualifications:
- Fluency in both English and Arabic is required
- 7+ years of experience developing and implementing strategies for large cross-cutting programs impacting customer success
- Strong ability to think broadly and strategically with a technology background
- Advanced problem-solving, negotiation, analytical, and leadership skills
Preferred Qualifications:
- MBA or Master’s degree in a technical field
- Hands-on experience with enterprise technical account management
- Technical domain knowledge of public cloud technologies and/or distributed systems
Responsibilities:
- Develop and manage relationships with DRCC and Alloy customers
- Understand customer organization structures and critical success factors
- Collaborate with sales, delivery teams, product, and engineering to find solutions
- Serve as the primary contact for customer communications and activities
- Monitor and communicate on complex projects, ensuring efficient use of resources
- Lead major incident responses and manage customer expectations
- Establish a program governance model with senior management
- Perform proactive scope and risk management and lead complex account planning
- Contribute to organizational process improvement and tool development
The company is a world leader in cloud solutions, dedicated to empowering an inclusive workforce that promotes opportunities for all. We offer competitive benefits and flexible options, supporting employees in achieving a good work-life balance and giving back to their communities. The company is an Equal Employment Opportunity Employer, considering all qualified applicants without regard to race, gender, disability, or any other characteristic protected by law.
