The company Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Senior Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Alloy customers. You should be passionate about delivering services to customers while also possessing a deep understanding of strategic business objectives. Customer TPMs must become trusted advisors to the customer, ensuring consistency and quality of deliverables, helping customers deliver their IT strategy, overcoming challenges, and meeting business goals. They must also utilize leading practices for successful technology and Cloud deployments and operations. Work is non-routine and very complex, involving the application of advanced technical and business skills in this area of specialization.
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Responsibilities
- Develop and manage DRCC and Alloy customer relationships by forming long term relationships and becoming deeply connected with customer technical staff and senior management.
- Display authority, confidence and a significant understanding of the customers’ business strategy and industry drivers. Understand the customer organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
- Work collaboratively with sales, the delivery teams, product, engineering, and customers to identify appropriate solutions.
- Operate as the primary contact to the customer, aiding and facilitating customer communications and activities across other lines-of-business.
- Monitor, report and communicate on complex projects for effective and efficient use of resources, achieving the contract margin and revenue objectives.
- Act as a point of contact for any major incidents, responsible for coordinating OCI-wide response and managing communication and customer expectations through resolution.
- Establish and maintain a program governance model with the customer at the most senior management and senior executive levels.
- Perform proactive scope and risk management. Lead complex account planning and reviews.
- Often takes a project/program lead role. Provide leadership and expertise in the development of new products, services and processes. Lead initiatives for organizational process improvement and tool development.
- Contribute to the organization at a regional level to drive regional and global strategy execution.
Requirements
- Fluency in both English and Arabic is required.
- 7+ years’ experience developing and implementing strategy, then executing against large cross-cutting programs that directly impact customer success.
- Demonstrated ability to think broadly and strategically.
- Technology background that enables understanding the complexities of cloud architecture and advising customers in achieving their cloud infrastructure strategy.
- Maturity and judgment, advanced problem solving, negotiation/influence, analytical, and leadership skills.
- Ability to work well with senior leaders from our DRCC/Alloy customers and within all of the company (from engineering to business) to drive results for core business initiatives.
- Capability to work well in ambiguity, dive into a problem and create a solution.
Preferred Qualifications
- MBA or Master’s degree in a technical subject area.
- Hands-on experience with enterprise technical account management.
- Technical domain knowledge of public cloud technologies and/or distributed systems.
