About the Job:
The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is seeking an experienced and motivated Senior Technical Program Manager (TPM). This role involves spearheading engagement, technical advisement, and relationship management with OCI’s Dedicated Region Cloud @Customer (DRCC) and Oracle Alloy customers. The ideal candidate should be passionate about delivering services to customers while having a deep understanding of strategic business objectives.
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Customer TPMs must become trusted advisors, ensuring consistency and quality of deliverables, assisting customers in delivering their IT strategies, overcoming challenges, and meeting business goals. This work is non-routine and complex, requiring advanced technical and business skills. The position demands experience in product management, leadership skills, and strong business judgment.
Minimum Qualifications:
- Fluency in both English and Arabic is required.
- 7+ years of experience developing, implementing, and executing large cross-cutting programs impacting customer success.
- Ability to think broadly and strategically.
- Background in technology enabling understanding of cloud architecture complexities.
- Demonstrated maturity, judgment, advanced problem-solving, negotiation, analytical, and leadership skills.
- Proven track record of working with senior leaders in technology and business.
Preferred Qualifications:
- MBA or Master's degree in a technical field.
- Hands-on experience with enterprise technical account management.
- Knowledge of public cloud technologies and/or distributed systems.
Responsibilities:
- Develop and manage relationships with DRCC and Alloy customers, building long-term connections with technical staff and senior management.
- Understand customer organization structures, key stakeholders, projects, goals, and success factors.
- Collaborate with sales, delivery teams, and engineering to identify suitable solutions.
- Act as the primary contact for customers, managing communications and activities across Oracle’s lines of business.
- Monitor and report on complex projects ensuring effective resource use and achieving contract objectives.
- Coordinate responses to major incidents and manage customer expectations.
- Establish a program governance model at senior management levels.
- Perform proactive scope and risk management and lead account planning and reviews.
- Provide leadership in the development of new products and processes, driving organizational process improvements.
Career Level: IC5
About Us:
As a leader in cloud solutions, Oracle employs cutting-edge technology to address contemporary challenges. With over 40 years of experience, we have partnered with industry leaders across various sectors while fostering an inclusive workforce. We offer competitive benefits, flexible medical, life insurance, and retirement options, and encourage community involvement through volunteer programs.
Oracle is an Equal Employment Opportunity Employer, committed to inclusivity and providing opportunities for all. Qualified applicants will receive consideration without regard to any protected characteristics.
