Senior Product Design Manager

About the Role
The role focuses on driving the product design strategy for a leading local delivery platform, ensuring alignment with the company's product and business priorities. As a leader in product design, you will translate complex customer and business problems into simple, scalable experiences, partner with senior leadership across various functions, and advocate for customer-centric decision-making. Your contributions will aim to improve the end-to-end customer journey while ensuring design quality and consistency.

Responsibilities
Product Design

• Define and drive the product design strategy aligned with business priorities.
• Translate complex customer and business problems into simple, scalable experiences.
• Partner with Product and Engineering leadership to shape product strategy and roadmaps.
• Advocate for customer-centric decision-making across the organization.
• Identify experience gaps and opportunities across the end-to-end customer journey.

Design Excellence & Consistency

• Own and continuously raise the quality bar across digital experiences.
• Provide design direction and oversight across multiple product domains.
• Establish design principles, patterns, and standards for a consistent company experience.
• Lead the evolution and adoption of the design system.
• Implement design reviews, design QA, and experience-quality processes.
• Ensure design involvement early in discovery and product decisions.

Customer Insight & Product Impact

• Incorporate research, customer feedback, behavioral data, usability testing, and experimentation into design decisions.
• Encourage teams to validate assumptions early and continuously improve post-launch experiences.
• Partner with Product and Data to measure design impact in terms of conversion, engagement, adoption, retention, customer satisfaction, and usability.
• Ensure accountability for measurable customer and business outcomes.

Cross-Functional Leadership

• Collaborate with Product, Engineering, Data, Research, Commercial, Marketing, and Operations teams.
• Facilitate alignment around customer problems, priorities, and solutions.
• Present design strategy and recommendations to senior leadership.
• Manage conflicting priorities and influence stakeholders across multiple teams.
• Stay engaged through implementation to ensure quality customer experience delivery.

Team Leadership

• Lead, coach, and develop a high-performing team of Product Designers.
• Set clear expectations for ownership, quality, collaboration, and customer impact.
• Foster growth in designers' product thinking, craft, business understanding, and stakeholder-management capabilities.
• Support recruitment, performance management, career development, and succession planning.
• Build a culture of ownership, feedback, collaboration, and continuous improvement.

Strategy & Planning

• Contribute to the development of the Division’s strategy and objectives while ensuring alignment with other Functions.
• Make critical decisions that support the Division's strategic and tactical direction.
• Establish plans for respective functions/teams and provide input supporting Division goals.
• Distribute tactical responsibilities effectively to strengthen organizational succession-readiness.
• Measure and track OKRs and metrics to ensure goals are achieved, taking corrective actions as necessary.

Governance and Resilience

• Comply with relevant policies and procedures for consistent daily operations.
• Contribute to identifying opportunities for process improvement.
• Maintain a high-performance working environment and uphold company values.

People Management

• Set performance objectives and provide necessary support to evaluate direct reports.
• Assist in identifying and recruiting key talent for the function.
• Provide clear direction and prioritize tasks while monitoring workflow.
• Encourage team contributions to improvement, innovation, and knowledge-sharing.

Budget Management

• Oversee and manage the budgeting cycle, providing input to the budgeting process.
• Ensure effective utilization of the budget, reporting on progress and challenges.
• Explore and propose strategies that yield positive financial impacts.
• Manage reporting departments within budget constraints while addressing challenges.

Qualifications
Knowledge and Experience

• 8-10 years in Product, UX, or Interaction Design with experience leading design teams.
• Proven experience designing complex digital products, especially in e-commerce, marketplaces, food delivery, mobility, fintech, or similar platforms.
• Strong expertise in user-centered design, product discovery, prototyping, usability testing, and design systems.
• Strong product thinking, combining customer insights, data, experimentation, and business context.
• Proficiency in Figma and modern product-design workflows.
• A strong portfolio that showcases design leadership, problem-solving capabilities, and measurable product impact.
• Excellent communication and stakeholder management skills, influencing senior leadership effectively.
• Experience in fast-paced technology organizations collaborating closely with Product, Engineering, Data, and business teams.

Education and Certifications

• Bachelor's degree in Product Design, User Experience (UX) Design/Interaction Design or a relevant field is required.
• Master's degree in a relevant field is preferred.

Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.