Senior Product Designer, CX

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region. Established in 2020, Tabby has raised over $1 billion in equity and debt funding from global and regional investors.

We are looking for a Senior Product Designer to join our CX & Internal tools team. In this role, you will be responsible for enhancing the user experience for both customers and colleagues, focusing on improving interfaces and business processes. Your primary goal will be to launch a major B2E product and support our existing tools for customer support and other operational teams.

Responsibilities:

• Launch new products by taking ownership of launching new tools or experiences — from early discovery to go-live — ensuring they meet user needs and business goals.
• Improve existing products and scenarios by removing friction and raising the overall quality of experience through thoughtful design iterations.
• Invest time in understanding the business, operations, and user needs to design relevant and impactful solutions.
• Regularly use internal tools to identify issues, uncover opportunities, and advocate for improvements.
• Participate in key product and tech discussions to help shape outcomes early on.
• Plan and execute user research to validate ideas, discover pain points, and guide design decisions.
• Contribute to the internal design system to support consistency, scalability, and speed across products.

Skills, Knowledge & Expertise:

• 2-3 years of experience in B2B, B2E SaaS, or internal tools.
• A solid portfolio demonstrating the ability to design complex products in a simple, user-friendly way.
• Familiarity with best interaction practices and strong visual design skills.
• Experience working independently, possibly in a startup, as a solo designer, a founder, or in a small internal team.
• Strong communication skills to articulate ideas clearly to both designers and C-level executives.
• A system-thinking approach with a focus on long-term solutions while remaining flexible.

Benefits:

• Remote work from anywhere in the world, with flexible working hours based on Dubai time.
• Individual relocation plans available.
• Option to choose a country for registration: options include Armenia, Georgia, Serbia, Portugal, Spain, the UAE, and remote.
• Autonomy and responsibility from day one with a supportive work environment.
• Participation in the company’s employee stock options program.
• Paid time off (PTO) and a flexible benefits budget.

We are committed to creating an inclusive, high-performing workplace that supports individuals from all backgrounds in their personal and professional growth. If this role excites you, we’d love to hear from you!