Senior Product Designer, CX

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region. Founded in 2020, Tabby has raised over $1 billion in equity and debt funding from global and regional investors.

We are looking for a Senior Product Designer to join our CX & Internal tools team. In this role, you will be responsible for enhancing the user experience for both customers and colleagues with a continuous focus on improving not only interfaces but also business processes. Your primary goal will be to launch a major B2E product and support our existing tools for customer support and other operational teams.

Responsibilities:

• Launch new products: take ownership of launching new tools or experiences from early discovery to go-live, ensuring they meet both user needs and business goals.
• Polish existing products and scenarios: improve current flows and features, remove friction, and raise the overall quality of experience through thoughtful design iterations.
• Deep dive into domain knowledge: invest time in understanding the business, operations, and user needs to design solutions that are truly relevant and impactful.
• Use internal tools to spot issues, uncover opportunities, and advocate for improvements based on real-life usage.
• Participate in product and tech decisions: stay actively involved in key discussions across product and development to help shape outcomes early on.
• Run relevant research: plan and execute user research to validate ideas, discover pain points, and guide design decisions.
• Contribute to the design system: help grow and refine our internal design system to support consistency, scalability, and speed across products.

Skills, Knowledge & Expertise:

• 2-3 years of experience in B2B, B2E SaaS, or internal tools.
• A solid portfolio showcasing the ability to design complex products in a simple, user-friendly way.
• Familiarity with the best interaction patterns and strong visual design skills.
• Ability to work independently and track multiple projects.
• Strong communication skills to articulate ideas clearly across different audiences.
• A systems-thinking approach with a focus on long-term solutions.

Benefits:

• Remote work options worldwide (schedule based on Dubai time).
• Flexible working hours to suit your needs.
• Autonomy and responsibility from day one.
• Participation in the company’s employee stock options program.
• Paid Time Off (PTO) and a Flexible Benefits budget.

We are dedicated to creating an inclusive, high-performing workplace that supports everyone in achieving their goals. If this sounds exciting to you, we’d love to hear from you!