About the Role
We are seeking a Saudi National - Senior Product Designer to focus on researching and defining user-experience problems and needs, proactively initiating the design process, delivering customer-centric design, and influencing stakeholders to positively impact customer experiences in alignment with organizational policies and procedures.
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Key Responsibilities:
Product Design
- Act as an Experience Ambassador for our customers.
- Work closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
- Collaborate with product managers and other stakeholders to define and infuse user experience in the next generation of business concepts and solutions.
- Mentor designers and assist them in their development and growth.
- Participate in the development and implementation of UX strategy, policies, processes, and standards, promoting user-centered design principles and best practices across the organization.
- Solve complex topics and drive them through all stages of the end-to-end design process with interdisciplinary teamwork.
- Articulate design decisions, grounded in customer centricity, business, and technical parameters, and solid design theories.
- Lead validation research.
- Continuously keep stakeholders aligned and updated on progress.
- Inform and align stakeholders before presentations.
- Invent the design process for related squads/teams if needed and actively shape interdisciplinary collaboration along the process.
- Participate in foundational user research and analysis, including translating findings into product implications and new ideas.
- Gain a deep understanding of the product to proactively identify tasks and workflows, anticipating implications to improve the overall product experience.
- Present findings and facilitate workshops in scope of the product/project to support discussions.
Governance and Resilience
- Follow all relevant policies, procedures, and processes to ensure daily work is carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement.
- Promote the implementation and adherence to policies, procedures, processes, and instructions to other employees within the organization.
Daily Operations
- Follow daily operations relating to the job to ensure work continuity.
- Contribute to preparing timely and accurate reports that concern the line of work to meet requirements, objectives, and standards.
- Ensure satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
Qualifications
Knowledge and Experience
- 6 years of experience designing digital products, with a strong portfolio showcasing deep product design knowledge & skills.
- Minimum 3 years of experience in user research, conducting qualitative and quantitative methods.
- Deep knowledge of design and prototyping tools such as Figma, Figjam, Miro, Maze, Sketch, UXCam, and Zeplin.
- Self-motivated and self-starter who is comfortable taking ownership with experience in partnering with product managers to shape strategy for features.
- Impressive portfolio that illustrates thought process and understanding of user experience.
- Experience solving interaction and service design problems, balancing data-driven decision-making and intuition.
- Highly collaborative with cross-functional teams.
- Strong experience and knowledge with AI.
Education and Certifications
- Bachelor's Degree in Design (any domain of design) or equivalent experience.
