About the Role
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We are looking for a Saudi National - Senior Product Designer to research and define user-experience problems and needs, proactively initiate the design process, deliver customer-centric design, influence stakeholders, and positively impact customer experiences within organizational policy and procedures.
Key Responsibilities:
Product Design
- Act as an Experience Ambassador for our customers
- Work closely with designers and developers to translate user research findings into actionable stories that lead to valuable product and service features
- Collaborate with product managers and other stakeholders to infuse user experience in the next generation of business concepts and solutions
- Mentor Designers and assist them in their development and growth
- Participate in the development and implementation of UX strategy, policies, processes, and standards, promoting user-centered design principles and best practices across the organization
- Solve complex topics and drive them through all stages of the end-to-end design process with interdisciplinary teamwork
- Articulate design decisions grounded in customer centricity, business and technical parameters, and solid design theories
- Lead validation research
- Continuously align stakeholders and keep them updated on progress
- Informed and align stakeholders before presentations
- Innovate the design process for related squads/teams and actively shape interdisciplinary collaboration along the process
- Participate in foundational user research and analysis, translating insights into product implications and new ideas
- Gain a deep understanding of the product to proactively identify tasks, workflows, and anticipate implications to improve the overall product experience
- Present presentations and facilitate workshops within the scope of the product/project to facilitate discussions
Governance and Resilience
- Follow all relevant policies, procedures, and processes to ensure daily work is carried out in a controlled and consistent manner
- Contribute to identifying opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement
- Promote policy, procedure, process, and instruction adherence within the organization
Daily Operations
- Follow daily operations to ensure work continuity
- Contribute to preparing timely and accurate reports that meet the requirements, objectives, and standards
- Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner
Qualifications
Knowledge and Experience
- 6 years of experience designing digital products, showcased by a strong portfolio that demonstrates deep knowledge of product design
- Minimum 3 years of experience in user research, employing qualitative and quantitative methods
- Deep knowledge of design and prototyping tools such as Figma, Figjam, Miro, Maze, Sketch, UXCam, and Zeplin
- Self-motivated and self-starter, comfortable taking ownership and partnering with product managers to derive feature strategies
- An impressive portfolio that articulates your thought process and understanding of user experience
- Experience in addressing interaction and service design challenges, balancing data-driven decision making with intuition
- Highly collaborative experience across cross-functional teams
- Strong experience and knowledge in Artificial Intelligence (AI)
Education and Certifications
- Bachelor's Degree in Design (any domain of design) or equivalent experience.
