We are seeking a Senior Product Manager with a strong background in artificial intelligence and a passion for building tools that empower commercial, account management, and operations teams. The role focuses on designing and delivering AI-powered solutions and agentic workflows to enhance sales productivity, drive B2B customer acquisition, accelerate onboarding, and improve account management and retention outcomes.
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Responsibilities
- Lead the strategy and product roadmap for AI-powered features focused on B2B sales acquisition, account onboarding, and retention workflows.
- Build, deploy, and refine agentic workflows and intelligent automation that support commercial and sales teams with prospecting, pipeline management, deal execution, and renewal processes.
- Launch AI-driven capabilities that personalize outreach, automate onboarding processes, and proactively surface account growth opportunities and churn risks.
- Partner with Data Science and Engineering to develop solutions that analyze customer and account data, delivering actionable insights for the commercial organization.
- Own the end-to-end delivery of new AI tools—ensuring internal adoption by sales and account management teams, and continuous improvement based on user feedback and business impact.
- Collaborate with cross-functional stakeholders (including Marketing, Revenue Operations, and Support) to align product enhancements with go-to-market priorities and customer needs.
Qualifications
- 5+ years in product management or product leadership, with at least 2 years building AI-driven products or workflow automation tools.
- Experience delivering commercial/B2B-focused product features that support sales, onboarding, or account retention processes.
- Demonstrated ability to collaborate with commercial, sales, and data science stakeholders to deliver business-impacting tools.
- Familiarity with AI/ML concepts (agentic workflows, workflow automation, predictive analytics) in a commercial context.
- Excellent communication skills, with proven ability to drive adoption and deliver value for internal business teams.
Preferred Qualifications
- Experience building AI-powered solutions for B2B SaaS, marketplaces, or enterprise software environments.
- Practical experience with CRM, sales enablement platforms, or customer success tooling enhanced by AI.
- Background in launching agentic workflows that automate or augment B2B sales and customer onboarding.
- MBA or advanced degree in a business, technical, or quantitative field preferred.
