We are looking for a Senior Product Manager (Sr. PM) to own Agents Experience. You will build and scale a new product from 0-1. You will define, build, and optimize the journey for the company's agents as they perform operations across multiple streams. This role is highly cross-functional, working closely with engineering, design, operations, customer experience, compliance, and commercial teams. The ideal candidate has deep experience in B2B SAAS and applications and product suites involving last mile, ops, and delivery management. You thrive under pressure, are self-driven, and ownership obsessed. You can differentiate between noise and signals and have a laser focus while dealing with hard deadlines. You can handle multiple/fluid priorities and excel in ambiguous situations.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Own the Agent Experience domain: define the strategy, roadmap, and development for "how the company's Sales Agents sell, onboard, and serve the company's customers".
- Design seamless customer journeys across mobile, internal portals, and integrated applications.
- Drive growth through experience: improve acquisition, activation, and retention by working closely with the sales organization.
- Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
- Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
- Leverage data & research to understand customer pain points, prioritize effectively, and measure the impact of product changes.
- Mentor junior PMs and raise the bar of product skillset within the company.
What We Offer You
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
