About
The company is a leading AI-powered Customer Experience Management (CXM) platform that empowers brands to listen, understand, and engage with their customers across multiple channels. This is a strategic, ground-floor opportunity to join a team at the forefront of an emerging market, where you will shape the product’s vision, strategy, and execution.
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Key Responsibilities
- Own and drive the product roadmap for the AI Agent platform, aligning priorities with business goals and client needs.
- Lead continuous discovery efforts with customers and internal stakeholders to validate and refine product direction.
- Define product scope, releases, and success metrics; monitor agent performance post-launch.
- Translate client feedback into actionable product improvements and feature enhancements.
- Collaborate with AI engineers to define agent use cases and capabilities.
- Identify and prioritize integrations with third-party platforms and the company modules based on business value.
- Stay abreast of AI Agent industry trends and emerging technologies, evaluating their potential impact on our product.
- Test and vet new tools and technologies to drive innovation and efficiency.
Requirements
- 5+ years as a Product Manager in B2B SaaS environments.
- Experience with AI-powered products is a strong plus (focus on building AI-enabled features, not AI model development).
- Native Arabic speaker with professional proficiency in English.
- Exceptional discovery skills to extract actionable insights from client feedback.
- Strong prioritization and decision-making abilities, balancing trade-offs effectively.
- Comfortable working closely with engineering teams and understanding technical concepts.
- Excellent communication skills for diverse stakeholder engagement.
- Creative and logical thinker with a hands-on mindset, willing to explore new tools and technologies.
- Adaptable to ambiguity in a fast-paced, evolving product environment.
- Market-aware: continuously researches AI, CXM, and competitive trends.
If you’re passionate about AI, customer experience, and building products that redefine how brands engage with customers, we want to hear from you. Join us and help shape the future of AI-driven customer interactions.
