Senior Product Manager for Payment Acceptance & Experience

At the company, we are working to be the most customer-centric company on earth. A customer’s ability to pay the way they want—quickly, securely, and with a method they trust—is fundamental to that mission. As the Senior Product Manager for Payment Acceptance & Experience, you will own the strategy and roadmap for how customers across MENA and APAC pay on the company using local payment methods. You will be responsible for expanding acceptance of the right methods in the right markets and for making every one of those payment experiences fast, reliable, and delightful.

Location
ARE, Dubai

Key Responsibilities

• Own the strategy and roadmap for expanding acceptance of local payment methods (domestic card schemes, wallets, bank transfers, installments, and cash-based options) across priority MENA and APAC markets.
• Define and improve the end-to-end customer payment experience—method selection, authentication, authorization, retries, and confirmation—optimizing for speed, reliability, and simplicity.
• Analyze payment performance deeply: monitor authorization and acceptance rates, decline reasons, and failure patterns by method, market, issuer, and processor, and turn insights into prioritized improvements.
• Partner cross-functionally with engineering, design, finance, legal, compliance, and regional business teams to deliver launches and experience improvements on time and to a high bar.
• Drive the introduction of new local payment methods and acquirer/processor integrations, from opportunity sizing and business case through launch, live validation, and scaling.
• Write crisp written documents (PR/FAQs, business cases, and narratives) and align senior leaders on strategy, trade-offs, and investment.
• Define and measure success with clear metrics—acceptance/authorization rates, checkout conversion, payment success, cost per transaction, and customer satisfaction—and hold the team accountable to them.