As a Senior Product Manager, you’ll lead critical customer journeys that define how users interact with the company—from booking a ride to tracking an order. Depending on business needs, you will either own the in-ride experience (Rides) including booking creation, captain discovery, and live tracking, or own the multi-vertical Activities layer (Platform) which powers shared experiences like order tracking and cross-device interactions. You’ll work at scale, balancing deep customer empathy with product intuition and technical fluency.
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What You’ll Do
- Lead product strategy and execution for customer journey experiences across verticals.
- Define and continuously improve flows such as ride creation, order tracking, and delivery visibility.
- Work hands-on with designers, engineers, analysts, and researchers to craft seamless experiences.
- Own product KPIs related to engagement, retention, and journey completion.
- Drive decision-making using insights from experiments, dashboards, and qualitative feedback.
- Prioritize ruthlessly, navigate trade-offs, and deliver high-quality outcomes in a fast-moving environment.
What You’ll Need
- 9–12 years total experience, including senior-level product management experience in B2C tech.
- Exceptional communication skills—able to structure ambiguity, write clearly, and lead discussions.
- Strong product thinking with a sharp user focus.
- Ability to collaborate with engineers, interpret data, and drive complex feature sets end-to-end.
- Fluency in SQL or data analysis tools to work autonomously on performance insights.
Nice to Have
- Background in UX design or UX research.
- Experience working across multiple verticals (e.g., rides, food, groceries).
- Exposure to platform layers or shared user experiences across services.
- Interest or experience with AI/ML product use cases, though not required.
Preferred Background
We’re looking for experienced consumer product managers with a track record of building user-centric experiences in large-scale, multi-vertical platforms. Candidates should have deep experience working in high-scale B2C environments and delivering customer-facing products across complex operational domains.
Location
Dubai, United Arab Emirates
