About the Role
At the company, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, influences whether that passenger will choose the company again. We are looking for a Senior Product Manager to own the passenger's ride experience: from driver assignment to a successfully completed trip. Your role will shape how passengers wait for and meet their driver, experience the ride, and conclude their trip. This position goes beyond screens and flows, having a direct impact on completed rides, cancellations, passenger trust, and retention.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Own the Ride Experience End-to-End: Define and evolve the passenger journey post-driver assignment, covering pickup, meeting the driver, the ride itself, and the trip conclusion.
- Turn More Matches into Completed Rides: Identify and eliminate reasons for cancellations after a ride has been agreed upon to increase successful trips.
- Make Pickup Predictable: Enhance ETA accuracy, driver tracking, pickup point clarity, and passenger-driver communication to facilitate quick and stress-free interactions.
- Build Trust and Safety into the Ride: Collaborate with the safety team to develop in-ride features such as trip sharing, route monitoring, and emergency tools to enhance passenger safety and control.
- Close Every Trip Well: Manage the end-of-ride experience, including trip summary, payment confirmation, ratings, feedback, and resolving post-trip issues such as disputes or lost items.
- Experiment and Optimize Continuously: Conduct A/B tests and iterate key levers such as waiting rules, notifications, communication tools, and cancellation policies.
- Collaborate Across Domains: Work closely with teams in driver product, safety, maps and geo, payments, customer support, and data to ensure a consistent experience for both passengers and drivers.
Skills, Knowledge and Expertise
- 4+ Years in Consumer Marketplaces: Experience leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
- Operational & System Understanding: Strong grasp of logistics, including ETAs, geolocation, cancellations, and support workflows, along with understanding two-sided marketplace dynamics.
- Data & Experimentation Rigor: Proficient in A/B testing, funnel and cohort analysis, and making data-driven decisions under uncertainty to quickly test bold hypotheses.
- User-Centric & Safety Mindset: Empathy for passenger anxieties during rides and the ability to design trust-building user experiences while prioritizing safety.
- Cross-Functional Alignment: Track record of successfully collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to reconcile differing priorities.
- Clear & Strategic Communication: Ability to convey complex product and operational trade-offs and strategic decisions to both technical teams and executives.
- Communication Skills: Business-fluent English proficiency (B2/C1+ or equivalent).
Why Join Us
- Challenge injustice by creating fair choices for millions across 47 countries.
- Develop professional skills through mentoring, career consulting, and learning programs.
- Collaborate globally and gain international experience via our Global Talent Exchange Program.
- Participate in company-wide challenges, awards, sports activities, employee-led social impact, and volunteering projects.
- Work with proactive individuals who embrace open communication and personal growth.
- Enhance language skills through co-funded courses and internal speaking clubs.
Final benefits may vary depending on the location.
