About the Role
Join a team dedicated to building a modern and globally accessible financial infrastructure platform. As part of the Pro team at one of the world's longest-standing crypto platforms, you will enhance the onboarding experience for the company Pro clients globally—from their first landing to their first trade. This role requires a deep understanding of our Pro customers, focusing on their needs and ensuring a smooth journey into trading. You will work closely with different departments to turn insights into tangible improvements and leverage AI tools to streamline the onboarding process.
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Responsibilities
- Own the onboarding experience for the company Pro globally, end to end—from first landing through a client's first trade.
- Constantly assess the funnel: identify what's working, what's not, and drive continuous UX improvement.
- Deeply understand Pro customers: who they are, what they need in their early days, how to communicate with them, and what motivates them to trade.
- Analyze onboarding data to pinpoint friction points, client drop-off areas, and high-leverage opportunities.
- Design the onboarding experience to build trust and guide clients with confidence.
- Accelerate clients to their first trade—their “aha moment”—with conviction.
- Collaborate closely with Design, Data, Engineering, and Marketing to convert insights into improvements.
- Utilize AI to enhance funnel visibility and address client drop-offs and personalize onboarding paths and messaging.
What You Bring
- 4+ years of product management experience, particularly in onboarding, activation, or growth-oriented UX work.
- Strong product sense for user experience; ability to identify friction, simplify complex flows, and design for trust and excitement.
- Excellent data fluency: experience in defining success metrics, analyzing funnels, and prioritizing actions based on data.
- Exceptional written and verbal communication skills; ability to convey complex ideas clearly to stakeholders.
- A customer-first mindset; genuine curiosity about user needs and motivations in trading.
- Proficiency with AI tools in daily work to analyze data and enhance user experiences.
- Passion for crypto and trading, along with a commitment to the company Pro's mission.
Our Commitment
We celebrate the diverse talents, backgrounds, and perspectives of our global team. Applications are encouraged from candidates who may not meet every requirement but demonstrate a passion or knowledge of crypto. We evaluate all applicants consistently, including those with criminal histories, under the San Francisco Fair Chance Ordinance.
As an equal opportunity employer, we prohibit discrimination or harassment based on any protected characteristic as outlined by federal, state, or local laws.
