We are looking for a Senior Product Manager (Sr PM) for Customer & Payment Experience to own and scale the heart of our product: how customers pay, get paid, and interact with Hala’s ecosystem. You will define, build, and optimize the customer journey across payments, onboarding, and servicing, ensuring a seamless, reliable, and delightful experience for every user. This role is highly cross-functional, working closely with engineering, design, compliance, operations, and commercial teams to shape the future of digital payments and financial services in the region.
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Key Responsibilities
- Own the Payments Experience domain: define the strategy and roadmap for how freelancers and SMEs experience payments, onboarding, and servicing at Hala.
- Design seamless customer journeys across card issuance, invoicing, POS, expense management, and account services.
- Drive growth through experience: improve acquisition, activation, retention, and share of wallet by elevating customer trust and usability in our payment flows.
- Balance reliability & innovation: ensure payments and transactions are fast, secure, and compliant, while exploring innovative solutions (e.g., faster settlement, QR, new rails).
- Work closely with compliance & risk to ensure customer journeys are regulatory-compliant but still intuitive.
- Collaborate cross-functionally with design, engineering, and business teams to deliver impactful features on time and at scale.
- Leverage data & research to understand customer pain points, prioritize effectively, and measure the impact of product changes.
- Mentor junior PMs and contribute to raising the product culture within Hala.
Location
Riyadh, Riyadh, Saudi Arabia
