Senior Product Owner

About the role
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. We nurture a diverse, inclusive community where every voice is valued. We are actively seeking an ambitious professional to join our Group Business Service team to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

About the business area
GBS is a group of highly skilled and talented professionals who form an essential part of the company's continued journey of success. With a proud history of commitment, innovation, and delivery, GBS constantly strives for excellence while ensuring the highest standards of quality and risk awareness. Each member of the GBS family plays an integral role in driving strategy, growth, and digital evolution by working closely with valued business partners to achieve exceptional customer experience through outstanding service and support.

Key Responsibilities
Product Development

• Lead in the ideation, design, and alignment of product vision with diverse stakeholder groups (internal and external) aligning around company goals and objectives, with a strong customer orientation, to ensure successful implementation and adherence to policies and procedures.
• Oversee the translation of the product vision into sophisticated product roadmaps to ensure it has been broken down into value streams and metrics, translating into themes, epics, and stories.
• Lead the development of operational, strategic, and agile metrics for squad value streams to ensure successful implementation.
• Review competitor and customer research, and review data and feedback loops to prioritize technology and digital product delivery.
• Remove blockers/issues and communicate squad performance using facts, data, and evidence with squads, tribes, Platforms, and Business stakeholders in order to identify improvement areas.
• Manage and mitigate dependencies and risks for the squad, including reducing technical debt to ensure compliance.

Agile Management

• Manage and coach Product Owners around product management disciplines, including product lifecycles, road mapping, value realization, and risk management to ensure understanding and development.
• Oversee the prioritized backlog of user stories and epics in Jira and review Product Owner backlog management in order to drive continuous improvement.
• Coach the squad and provide regular performance feedback, in line with Product Management best practices in order to identify improvement areas.
• Liaise with other squads and Platforms in order to deliver optimal outcomes in a scaled agile model.

Stakeholder Management

• Collaborate with prospective users and stakeholders in order to understand and anticipate their needs and translate them into product requirements.
• Identify and assist stakeholders to understand the business model, value, and value proposition in order to fully understand the deliverable being implemented.
• Act as the main point of contact between teams and stakeholders to ensure accurate information flow.

People Management

• Manage self and team in line with company’s people management policies, procedures, processes, and practices to ensure adherence and to maximize own and employee contribution to business performance.
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved, and the business plan is delivered in line with required policies, processes, procedures, and systems.

Policies, Processes, Systems and Procedures

• Implement approved departmental policies, processes, and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

Continuous Improvement

• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs, and projects in line with the Bank’s standards.

Customer Service

• Demonstrate Our Promise and apply the Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Ideal Candidate Experience

• Minimum Experience: At least 7 years of experience in Technology functions or Digital organizations.
• Minimum Qualifications: Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Knowledge and Skills: Product management, Agile methodologies.
• Strong analytical and problem-solving skills.
• Strong written, verbal, and presentation skills.
• Collaboration and teamwork.
• Ability to multi-task and work to deadlines.
• Stakeholder relationship management.
• Planning and prioritization.
• Numerically astute.

What We Offer

• Competitive Salary: In addition to a competitive salary, all employees are eligible to participate in one of our rewarding variable pay plans.
• Comprehensive Benefits Package: Includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We offer flexible working arrangements, subject to eligibility and job requirements, understanding the importance of work-life balance.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, offering various exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.

At our company, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.