About the Role
We are looking for a Senior Product Owner to build the products behind our new Financial Investigation Unit as we expand into new financial products and markets. In this role, you will own the roadmap for investigation case management and customer offboarding. You’ll leverage AI to provide investigators with a complete picture of each case more quickly and turn approved decisions into workflows that operate reliably. This is a unique opportunity to shape a new capability from the ground up, collaborating closely with investigators, Compliance, Operations, and Engineering, while eventually building the team that will run this function.
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Responsibilities
- Own and prioritise the product roadmap for financial investigation case management and customer offboarding, with a focus on investigation quality, timely decisions, and reliable execution.
- Translate investigator needs into clear product requirements and acceptance criteria. Design workflows that make case ownership, status, next actions, and escalation routes clear.
- Lead the development of AI and automation to assemble evidence, support analysis, and reduce manual investigation work. Ensure outputs are traceable and subject to appropriate human review and approval.
- Bring relevant information together across systems, ensuring clear sources and appropriate access controls. Enable complete, auditable case records that preserve evidence and reasoning throughout reviews and handovers.
- Translate approved offboarding procedures into reliable workflows, defining approvals, dependencies, sequencing, and exception handling, with clear confirmation that required actions have been completed.
- Deliver changes with Engineering through testing, staged rollout, and monitoring. Test interrupted processes, duplicate requests, and unavailable dependencies, ensuring there are recovery routes and records of completed and outstanding actions.
- Measure investigation quality, case rework, avoidable delays, and offboarding failures alongside user feedback. Utilize findings to improve performance without equating faster case closure to proof of quality.
- Prepare Operations and Compliance for product changes, support adoption, and resolve issues post-launch. Feed quality reviews, audit findings, and recurring operational problems into the roadmap.
Requirements
- 5+ years in product ownership or product management, with end-to-end ownership of a product roadmap at a senior level.
- Strong financial crime experience, including investigations, AML, fraud, or customer offboarding, gained in fintech, banking, or another regulated business.
- A track record of building workflow or case-management products for operational users.
- Experience in shipping AI or automation solutions that reduce manual work while keeping people in control of key decisions.
- Ability to write precise requirements and collaborate closely with engineers to develop complex, failure-tolerant workflows.
- Strong analytical skills, including experience in defining metrics and utilizing data to set priorities.
- Excellent stakeholder management abilities, especially in working with Compliance and control owners on regulatory requirements.
- Experience in building or growing a product team is highly desirable.
What You Will Get in Return
- Competitive Salary: Your skills and talents will be rewarded with a salary that reflects your value and motivates you.
- Work-Life Harmony: Join a company that truly cares about your overall well-being, recognizing the importance of your life outside of work.
- Generous Time Off: Enjoy our annual leave policy, allowing you to recharge without worry.
- Employee Referral Program: Bring talented friends on board and be rewarded for expanding our team.
- Comprehensive Health & Pension Benefits: Access to medical insurance and pension plans, along with additional location-specific benefits.
- Workation Wonderland: 30 extra days to work remotely from anywhere in the world (some restrictions apply).
- Volunteer Days: Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights in a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
