About the Role
The Senior Production Manager leads the day-to-day operations and people management of the company in-house Production Team. This role is essential in overseeing the delivery of social, brand, market, e-commerce/PDP, and retailer content in a fast-moving, founder-led business. Additionally, the Senior Production Manager acts as the company's production point of contact for outsourced campaign production, coordinating in-house cutdowns and retouching.
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Essential Duties and Responsibilities
- Manage direct reports, including hiring, onboarding, one-to-ones, performance reviews, development, and addressing performance concerns.
- Receive approved briefs from the Traffic Controller and confirm that requirements are complete before scheduling.
- Own production and post-production schedules, assignments, team capacity, and deadlines across concurrent projects.
- Own and control the department budget, including production budgets, freelance crew, vendors, and external editor bookings.
- Oversee the outsourced campaign producer’s agreed milestones, deliverables, and asset handovers.
- Track assets through editing, retouching, review, approval, and final delivery.
- Consolidate feedback, resolve conflicting instructions, and assign revisions.
- Coordinate review rounds and approvals with the Traffic Controller.
- Flag any changes outside the approved brief and their implications for timing, resources, and cost.
- Maintain production trackers, delivery records, and clear processes for file organization, backups, and archiving.
- Identify bottlenecks and improve workflows as the department grows.
Requirements
- Substantial production experience, including sustained management of a permanent, multidisciplinary production team.
- Demonstrated experience in hiring, developing, and managing employee performance.
- Proven ability to balance high volumes of work, competing priorities, and multiple stakeholders.
- Strong experience in resource planning, production budgets, vendor management, and post-production scheduling.
- Understanding of video, photography, editing, retouching, and asset delivery workflows.
- Calm judgement, clear communication, and strong organizational skills.
- Experience in a growing brand, busy content studio, or comparable production environment; beauty, luxury, or retail experience is advantageous.
Our Benefits & Perks
- Premium Medical/Dental/Vision coverage
- Find your Magic Days
- Volunteer Day
- Birthday Leave
- Egg Freezing Benefits
- Employee discounts on all company products
- Quarterly product gifting
The company is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
