About the Role
We have an opportunity for a Senior Professional Services Consultant to join our Professional Services Solutions team located in Riyadh, Saudi Arabia, reporting to the Director of Professional Services Solutions for EMEA. In this pivotal role, you will work to accelerate customer adoption of our products by providing installation services and technical leadership to our customers. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. The company allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration. You’re the ideal candidate if you have experience with software development, networking, and/or security, and are dedicated to providing outstanding customer service and satisfaction. You will be expected to hit billable utilization targets as well as for ways to add value to our customers.
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Be a Contributor — What You’ll Do
- Understand customer business requirements, pain-points, and be able to translate them into actionable implementation projects
- Work closely with customers and other Professional Services team members to meet customer technical and business challenges utilizing products (NIOS, UniversalDDI, Threat Defense) as quickly as possible
- Create project technical documentation
- Perform upgrades/refreshes for customer environments
- Ensure projects complete successfully, on time and on budget, achieving project goals with a customer satisfaction score of 95 or above
- Leverage AI-powered tools and insights to enhance customer discovery, accelerate services scoping, improve proposal quality, and drive efficient pre-sales engagement while maintaining sound professional judgment and customer focus
- Mentor customers on technology as part of project delivery
- Mentor Skilled to Secure partners on implementation best practices
- Contribute to the Professional Services knowledge base
- Establish outstanding relationships, trust, and collaboration with the regional Professional Services, Support, and Sales teams
Be Prepared — What You Bring
- 3+ years in professional services delivery and consulting; experience is a plus
- Experience working in a SaaS networking and/or software security is a plus
- Experience with DNS, DHCP, and IP address management is a plus
- Experience with DevOps tools such as Terraform, Ansible, Jenkins, etc. is a plus
- Experience with cloud platforms (AWS, GCP, and Azure) is a plus
- Excellent communication skills, influencing skills, and the ability to present at internal and external meetings
- A customer-centric mindset, and the willingness to take initiative to do the right thing for the customer
- Good technical knowledge of security concepts and implementations/products is an added advantage
- Ability for up to 40% travel
- A minimum of a bachelor’s degree (BA or BS), or equivalent experience
Be Successful — Your Path
First 90 Days:
- Immerse yourself in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work
- Discuss and create short/long term goals
Six Months:
- Work closely with customers to implement our solutions.
- Complete / attain significant progress in certification for products
- Meet metrics for utilization and customer satisfaction
One Year:
- Be a trusted technical resource for products for implementation and consulting
- Be comfortable implementing projects in the full lifecycle of Standard Migration Methodology
- Contribute to the Professional Services knowledge base
Belong — Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded — Benefits That Help You Grow, Thrive, Belong
- Comprehensive health coverage, generous PTO, and flexible work options
- Learning opportunities, career-mobility programs, and leadership workshops
- Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
- Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
- Charitable Giving Program supported by Company Match
The company is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
