About the Role / About the Job
The Senior Project Lead position is a vital role responsible for addressing key questions regarding business problems, solutions to be built, and providing requirements to design and delivery teams. The role includes supporting on-ground execution efforts with business and delivery teams to manage queries, challenges, and facilitate de-bottlenecking or escalation to the appropriate stakeholders. The Senior Project Lead is expected to manage 1-2 project leads and/or oversee a digital transformation work-stream comprising 3-4 concurrent initiatives. The position requires strong problem-solving skills, effective communication, process and journey design proficiency, and project management expertise to deliver high-impact initiatives that significantly affect key business metrics such as sales, profitability, customer experience, and cost efficiency. This techno-functional role plays a crucial part in realizing the company's digital transformation agenda, overseeing all on-ground activities, from solution development to implementation and benefit realization for the managed work-streams.
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Program Work-Streams Supported
The role supports three main types of program work-streams within the Group’s digital transformation agenda:
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Business Led:
This involves initiatives where business leaders have a vision/change in pursuit, requiring insights from a customer journey or process design perspective. Responsibilities include:
- Conducting diagnostics to define the current state
- Designing and gaining buy-in for the ideal end state, including market and customer research support
- Translating the ideal end state into specific requirements across process, policy, design, technology, and personnel categories
- Supporting the sign-off process with Business and Control stakeholders (Risk, Security, Compliance, Legal, etc.)
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Business Initiated:
Here, business leaders seek to pursue a concept-level vision/change. The role serves as a bridge between idea and implementation, requiring functional solution design and project delivery management, involving:
- Defining the problem statement and achieving stakeholder alignment
- Conducting diagnostics to establish the current state
- Designing and obtaining buy-in for the ideal end state
- Translating the ideal end state into specific requirements
- Prioritizing requirements based on impact and obtaining alignment
- Managing overall program delivery involving relevant IT, internal delivery teams (e.g., design), vendors, and external stakeholders
- Facilitating decision-making and sign-offs from Business and Control stakeholders
- Ensuring project stabilization and establishment of BAU (Business As Usual) roles
- Tracking expected impact and facilitating benefits sign-off
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Group Digital Office Led:
These programs propose changes driven by Digital leadership. The role is pivotal in cultivating buy-in from business and finance stakeholders, especially at initial stages. Key responsibilities include:
- Leading and supporting primary and secondary research to grasp the problem context
- Conducting diagnostics to understand the current situation
- Designing the ideal high-level end state and gaining buy-in
- Translating the ideal end state into high-level requirements
- Identifying benefit levers and cost drivers
- Collaborating with business and delivery teams on high-level benefits and costs (business case)
- Building confidence and securing budget approvals for business cases
Experience Required
- 5+ years in top-tier management consulting
- 8-10 years in a digital transformation/business projects/product team within a large organization (not IT project leads; focusing on the business/techno-functional side)
- 10-15 years on the business side within financial services
Knowledge and Skills
- Problem Solving: Experience leading solution design project execution for at least 5 large-scale/high-impact programs, demonstrating:
- Problem structuring skills to create frameworks for diagnostics, solution design, and requirement gathering
- Hypothesis generation and the identification of data requirements
- Comprehensive data gathering and analysis abilities
- Synthesis of findings and analyses
- Communication Skills: At least 3-4 years preparing presentations for VP/SVP-level audiences, including:
- Clear verbal communication with the ability to manage challenging stakeholders
- Proficient written communication, including storylining presentations and creating project documents
- Influencing skills at the functional/department head level
- Digital Transformation and Operations: Understanding of various digital transformation technologies such as GenAI, RPA, IPA, RDA, Machine Learning, Big Data Analytics, chatbots, NLP/NLG, and the ability to determine suitable applications for given problems
- Project Management: Proven experience in leading project management for at least 3 large-scale/high-impact programs and supporting 5+ projects, including:
- Tactical planning and execution to manage project timelines
- Focus on key impact levers and desire for significant outcomes
Responsibilities
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Deliver high-quality technology solutions, analysis, support, and incident resolution:
- Plan and execute solutions following agreed priorities
- Review information for accuracy and completeness
- Resolve issues and escalate significant exceptions
- Maintain organized records and timely updates
Performance Measures:
- Quality and accuracy
- Achievement of service levels
- Issue resolution
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Maintain compliance with security, data governance, architecture, and service standards:
- Apply standards consistently and document required approvals
- Identify control gaps and support corrective measures
- Maintain audit-ready evidence
Performance Measures:
- Policy adherence
- Reduction in errors
- Closure of risk actions
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Improve quality, efficiency, and stakeholder outcomes:
- Analyze performance and feedback
- Recommend practical improvements
- Support automation and standardization initiatives
- Track sustained benefits
Performance Measures:
- Turnaround time
- First-time-right quality
- Improvement delivery
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Strengthen collaboration across business and control functions:
- Build effective stakeholder relationships
- Communicate requirements, decisions, and risks clearly
- Share knowledge with colleagues
- Foster an inclusive and accountable team environment
Performance Measures:
- Stakeholder confidence
- Communication quality
- Team capability
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field
- Relevant banking or professional certification is preferred
- Ongoing professional development in banking regulation, risk management, and digital methodologies.
