About the Role
We are hiring a Senior Project Manager to lead our Delivery department and oversee every customer implementation from contract signature to go-live and handover. You will transform sold deals into deployed, adopted cybersecurity solutions — on time, within scope, and to the security and compliance standards our clients expect.
You will manage a portfolio of concurrent SaaS deployments for enterprise and government clients across Saudi Arabia and the GCC. In this role, you will build the department's processes, mentor a junior Delivery Specialist, and serve as the trusted face of delivery to client executives and technical teams.
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Key Responsibilities
Delivery leadership
- Lead the Delivery department and set its strategy, processes, tools, and quality standards.
- Build a repeatable delivery methodology: onboarding playbooks, templates, RACI, stage gates, and handover checklists.
- Forecast delivery capacity and identify hiring or partner needs as the customer base grows.
Project and portfolio management
- Own end-to-end delivery of multiple concurrent SaaS implementations: kickoff, scoping, planning, deployment, integration, UAT, go-live, and handover to Customer Success.
- Define scope, milestones, budgets, and resource plans; manage change requests and prevent scope creep.
- Track risks, issues, and dependencies, escalating early with clear options.
- Coordinate with Product, Engineering, Security Operations, Pre-Sales, and Customer Success to remove blockers.
Client and stakeholder management
- Serve as the main delivery contact for client executives, CISOs, IT, and SOC teams.
- Run steering committees, status meetings, and executive reporting in Arabic and English.
- Ensure deployments meet client security, data-residency, and regulatory requirements (e.g., NCA ECC, SAMA CSF, PDPL).
- Manage expectations and resolve escalations to protect customer satisfaction and renewals.
People leadership
- Manage, coach, and develop the Delivery Specialist; set goals and review performance.
- Delegate project workstreams appropriately and guide the specialist toward independent ownership.
Reporting and governance
- Maintain accurate project status, timelines, and health in the PM tooling.
- Report delivery KPIs to leadership and conduct post-project reviews to drive continuous improvement.
- Feed client insights and recurring deployment issues back to Product.
Requirements
- Native Arabic speaker with excellent written and spoken Arabic; professional fluency in English.
- 6+ years of project management experience.
- Proven record of delivering enterprise implementations for large or government clients.
- Familiarity with Saudi and GCC regulatory frameworks such as NCA ECC, SAMA CSF, and PDPL.
- Strong command of Agile and Waterfall/hybrid delivery methods.
- Hands-on experience with PM and collaboration tools such as Jira and Confluence.
- Excellent stakeholder management, presentation, and executive-communication skills.
- Organized, calm under pressure, and able to manage competing priorities across several projects.
Preferred Qualifications
- PMP or PRINCE2 Practitioner certification.
- Solid working knowledge of cybersecurity concepts: security operations, log sources, integrations, identity, and cloud security.
- Experience working with public-sector and critical-infrastructure clients in Saudi Arabia.
Benefits
🚀 Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.
💡 Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.
📈 Ownership Mindset – Benefit from our ESOP program and grow with the company’s success.
🤝 Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.
