Senior Property Manager

About the Role
As a Senior Property Manager, you will be responsible for the day-to-day management of assigned properties, ensuring tenant satisfaction, timely maintenance resolution, and compliance with tenancy regulations.

Tenant & Lease Management

• Manage tenant screening, onboarding, and move-in/move-out processes.
• Administer lease agreements, renewals, amendments, and related documentation.
• Enforce lease terms, property rules, and tenancy obligations.
• Manage rent collection, monitor arrears, and implement recovery actions as required.
• Oversee security deposit administration, including collection, reconciliation, and refunds.
• Conduct market rent reviews and support leasing strategies to maximize occupancy and revenue.
• Develop and implement vacancy management initiatives to optimize occupancy levels.

Tenant Relations & Customer Service

• Maintain positive tenant relationships through responsive and professional customer service.
• Address tenant inquiries, service requests, and complaints in a timely and effective manner.
• Facilitate tenant communications and ensure high levels of tenant satisfaction and retention.

Property Operations & Maintenance

• Conduct regular property inspections and condition assessments.
• Coordinate preventive and corrective maintenance activities to ensure property functionality and safety.
• Manage contractors, vendors, and service providers, including performance monitoring and service delivery.
• Coordinate utility services and related operational requirements.
• Oversee property handovers and takeovers, ensuring compliance with established procedures and documentation requirements.
• Coordinate emergency response activities and ensure business continuity measures are in place.

Financial Management & Reporting

• Assist in the preparation and management of property operating budgets.
• Monitor income, expenses, and overall property financial performance.
• Maintain accurate financial records and supporting documentation.
• Prepare periodic financial, operational, and management reports for property owners and stakeholders.
• Support cost-control initiatives and identify opportunities for operational efficiencies.

Compliance, Risk & Legal Administration

• Ensure compliance with applicable laws, regulations, and company policies.
• Oversee health, safety, environmental, and risk management requirements across managed properties.
• Coordinate insurance-related matters, including policy administration and claims support.
• Support legal case management, dispute resolution, lease enforcement actions, and eviction proceedings in coordination with legal advisors.
• Maintain proper documentation management and record retention practices.

Asset Management & Owner Representation

• Monitor asset performance and implement strategies to preserve and enhance property value.
• Recommend capital improvement projects based on operational needs and asset condition assessments.
• Provide regular updates and strategic recommendations to property owners and stakeholders.
• Protect and promote the owner's interests through effective property management, risk mitigation, and value preservation initiatives.

Requirements

• 5+ years of property management experience in the UAE.
• Familiarity with EJARI, DLD portal, and Dubai tenancy laws.
• Strong organizational and communication skills.
• Bachelor's degree or Diploma in Real Estate, Business, or related field.
• RERA certification preferred.

Benefits

• Competitive, market-aligned compensation package benchmarked to the UAE real estate sector.
• Comprehensive medical insurance coverage.
• A dynamic, growth-oriented work environment within one of Dubai's leading asset management firms.
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE.
• A collaborative, inclusive team culture that values accountability, innovation, and excellence.