About the Role
This position involves providing a portfolio of High Net Worth (HNW) clients with personalized service to establish strong relationships, maximize profitable contributions for both clients and the company, and retain client loyalty and respect. The Senior Relationship Manager will enhance the balance sheet by increasing sales and revenues, while promoting the cross-selling of company products to existing clients. Additionally, the role requires sourcing new business from HNW clients through referrals, marketing efforts, and personal connections, ensuring clients are well-informed about the financial services offered by the company.
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The role requires achieving financial goals set by the business as per annual and monthly targets, including cross-selling and upselling products to existing and new clients.
Key Result Areas
- Optimize the potential value of the client base through the delivery of MG Products and Services.
- Communicate with HNW clients to identify their financial needs.
- Achieve revenue goals, sales, and portfolio growth targets across a range of products and services.
- Maximize profitability from the Gold base while countering competition from other providers offering alternative investments and wealth management opportunities.
- Acquire New to Bank HNW clients.
- Maintain a superior customer service experience, including anticipating issues and proactive servicing.
- Safeguard the company from potential losses due to AML fraud and ensure ethical behavior during and after sales.
- Enhance market profile and awareness.
- Minimize customer attrition.
Operating Environment, Framework and Boundaries, Working Relationships
- Interact with product managers and line managers to provide constant feedback on competition and client responses to products and services.
- Coordinate activities with other departments to maximize conversions from the referral process.
- Ensure client expectations are consistently met.
Problem Solving
- Ability to understand customers’ financial needs on a one-to-one basis.
- Intricate understanding of products relevant to HNW customers, both internally and externally (including competitors).
- Advanced market knowledge of various investment vehicles, markets, and economics.
- Accurate sales number projections.
- Proactive response to customer feedback and needs.
- Timely escalation of service issues.
Decision Making
- Pricing discretion for effective relationship management.
- Strong responsibility for ethical selling, ensuring complete disclosure about products and services.
Skills / Experience
- University Graduate.
- Strong selling and financial markets knowledge.
- Strong interpersonal skills and cultural sensitivity.
- Relationship management and networking skills.
- Extroverted and amiable personality.
- Minimum of 5-6 years of experience in a similar position within another bank or financial services in the UAE.
- Excellent communication and negotiation skills.
- CISI ICIWM Level 3 and CISI UAE Rules & Regulations.
