About the Role
This position involves providing a portfolio of High Net Worth (HNW) clients with personalized service to develop strong relationships, maximize profitable contributions for both the clients and the bank, and ensure client loyalty and respect. You will work to enhance the bank's balance sheet sales and revenues while promoting cross-selling of bank products to existing clients. Your goal will be to source new business from HNW individuals through various methods, including referrals, marketing activities, and personal contacts.
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Responsibilities
- Develop close relationships with HNW clients and ensure they are fully aware of all financial services offered by the bank.
- Achieve financial goals set for the role as per annual and monthly targets, focusing on cross-selling and upselling products to both existing and new customers.
- Optimize the potential value of the client base through the delivery of Gold Products and Services.
- Communicate with HNW clients to identify their financial needs effectively.
- Achieve revenue goals, sales, and portfolio growth targets across a wide range of products and services.
- Maximize profitability from the Gold base while countering competition from other providers offering alternative investments and wealth management opportunities.
- Acquire new HNW clients who are new to the bank.
- Maintain a superior customer service experience by preemptively addressing issues and providing proactive servicing.
- Safeguard the bank from potential loss, anti-money laundering (AML) fraud, and ensure ethical behavior at all times during and after sales.
- Enhance market profile and awareness, aiming to minimize customer attrition.
- Interact with product managers and line managers to provide constant feedback on competition and client responses to products and services.
- Coordinate activities with other departments to maximize conversions from referral processes.
- Ensure client expectations are consistently met.
Requirements
- Ability to understand customers' financial needs on an individual basis.
- In-depth understanding of products related to HNW customers, including internal and external competitor offerings.
- Advanced market knowledge of various investment vehicles, markets, and economics.
- Accurate projection of sales numbers and proactive action based on customer feedback and needs.
- Timely escalation of service issues to ensure high levels of client satisfaction.
Skills / Experience
- University Graduate.
- Strong knowledge of selling and financial markets.
- Excellent interpersonal skills and cultural sensitivity.
- Proven relationship management and networking skills.
- Extroverted and amiable personality conducive to building rapport.
- Minimum of 5-6 years of experience in a similar role within another bank or financial services company in the UAE.
- Excellent communication and negotiation skills.
- CISI certified.
