About the Role
The Relationship Manager Private Banking (RM) serves as the primary point of contact between the client and the Bank, acting as an ambassador for the Bank. The RM is responsible for the proactive and autonomous management of a portfolio of High Net Worth and/or Ultra High Net Worth private clients, delivering comprehensive wealth management solutions tailored to meet clients' needs. A key element of the role includes the acquisition of new client relationships through networking. The RM also contributes to the onboarding of new team members and the development of junior staff, while being a fundamental part of the first line of defence in risk management. This entails understanding and managing risks, adhering to compliance standards, and following local regulations and internal policies at all times.
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Your Challenge
Client Experience
The RM will deliver the highest quality of service to maintain the company's prestigious market position:
- Respond to all client needs in a timely and professional manner.
- Ensure consistently high levels of client satisfaction by aligning the frequency and intensity of contact to the clients’ preferences.
- Develop a deep understanding of clients’ financial goals and evolving needs to deliver tailored wealth management strategies.
- Provide appropriate investment advice in line with the Bank’s policies and asset allocation.
- Proactively deliver clients’ feedback regarding products and services to relevant specialists within the Bank to foster continuous improvement.
- Participate in the development and implementation of client initiatives and new marketing strategies, supporting management as needed.
Prospect & Client Management
The RM will actively develop and maintain a portfolio of clients:
- Apply a collaborative team approach, involving specialists to deliver comprehensive wealth management solutions.
- Deepen client relationships and optimize revenues through the acquisition of new clients and cross-selling efforts.
- Proactively manage client risks and develop succession strategies to mitigate attrition risks and generational transfer losses.
- Embrace new processes and product initiatives, utilizing available tools in daily tasks.
In managing daily business risks, the RM will:
- Implement a strong culture of compliance, ethical behavior, and sound risk management practices including high KYC quality and thorough documentation of Client Contact Notes.
- Ensure timely clearance of pending items and compliance with all training and condition requirements.
- Remain well-informed on risk topics and adhere to policies and necessary documentation standards.
- Identify and evaluate risks related to credit, trading, compliance, and reputational exposures in decision-making, providing risk mitigation measures as needed.
- Maintain proactive communications with relevant risk, compliance, and legal functions.
- Ensure adherence to all rules, policies, and principles of good conduct.
Your Profile
Personal & Social Skills
- Very good interpersonal skills.
- Ability to relate to clients and colleagues from diverse backgrounds.
- Persistent and persuasive.
- Passionate about client service.
- Possesses good judgement and can thrive under pressure.
- Able to plan, organize, and conduct work autonomously.
Professional & Technical Skills
- Proven track record with at least 7-10 years of experience in Private Banking servicing a book of HNW clients and acquiring new relationships.
- Strong understanding of the geographic markets to be covered.
- Cultural awareness and familiarity with the legal & regulatory environment.
- Sound commercial judgement and knowledge of global financial markets.
- Ability to match client needs with appropriate product solutions.
- Willingness to travel.
