About the Role
This role is focused on driving credit card acquisition and portfolio growth by selling credit cards and balance-building products such as Balance Transfer and Easy Cash. You will engage with customers through calls and direct meetings to identify their needs, convert opportunities into sales, and ensure compliance with policies, maintain quality sales standards, and deliver a superior customer experience.
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Key Responsibilities
- Sell Credit Cards and promote balance-building products, including Balance Transfer and Easy Cash.
- Engage customers through calls and direct meetings, identifying needs and converting opportunities into sales.
- Promote appropriate credit card and balance-building solutions that align with customer profiles.
- Achieve assigned sales, revenue, and productivity targets.
- Ensure accurate documentation and adherence to internal policies and regulatory guidelines.
- Deliver a high standard of customer service while supporting portfolio growth.
Operating Environment
- Operate within a call center environment.
- Interact collaboratively with the Team Leader, Product Manager, and Inbound/Outbound Management for actions and follow-ups.
Problem Solving
- Make recommendations to management for process improvement through root cause analysis and suggestions for changes in products, processes, or procedures.
- Handle real-time crisis management, taking ownership of problems and resolving them effectively.
- Resolve working issues both within the team and with other units involved in telesales.
- Address customer-related issues to ensure satisfaction.
Decision Making Authority & Responsibility
- Conduct performance appraisals and MBO reviews for self.
- Make quota decisions in lead generation and adjust strategies to accommodate process changes.
- Make decisions on matters related to improving leads and enhancing customer satisfaction.
Knowledge, Skills, and Experience
- University graduate.
- 1-2 years of experience in a similar work environment.
- Preferred practical marketing background.
- Strong sales and customer focus, with the ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with a results-driven attitude.
- Business-sensitive and analytical, with good computer skills.
- Adaptable and versatile.
