About the Role
We are a dynamic team that collaborates with clients to integrate data, science, and our skilled professionals to deliver meaningful measurement and improvement for the markets we serve. Acting as the crucial link between the company and our clients, our commitment to service and delivery fosters continued investment in our products and services. In this role, you will execute projects with limited supervision, which includes compiling, analyzing, and interpreting sales data, drafting client reports, and creating presentations.
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Responsibilities
- Design questionnaires and other research instruments addressing all necessary information areas.
- Manage internal operations, including data processing, scripting, and field kickoffs. Monitor field progress alongside quality assurance.
- Analyze and accurately translate data findings, effectively presenting insights to clients through story flow presentations.
- Analyze and interpret both sales and consumer data, delivering key insights to clients in virtual meetings.
- Set up and refresh cyclical reports.
- Draft comprehensive reports and presentations (category overviews and issue-based), constructing a narrative, finalizing conclusions, and proposing recommendations.
- Review data for errors and inconsistencies.
- Attend client meetings and presentations via calls.
- Collaborate with the Client Business Partner/client, with guidance from a senior team member, to discuss analysis design that effectively answers client questions.
- Manage relationships with internal stakeholders, including the Global Report Center Team.
- Provide feedback regarding client needs and address internal processes to improve client service delivery.
- Drive client value to reach agreed revenue and client satisfaction targets.
- Utilize NIQ data to generate insights, identifying opportunities and threats for client brands.
- Introduce additional services when applicable to meet client requirements.
- Promote Net Promoter Score (NPS) and enhance client satisfaction.
- Foster cross-market collaboration within the company and with clients where appropriate.
Qualifications
- A university degree in Marketing, Mathematics, Statistics, or a related field is required; postgraduate education is preferred.
- A minimum of 2 years of experience in Market Research.
- Proficiency in advanced Excel, PowerPoint, Power BI, or Tableau is advantageous.
- Strong analytical ability and excellent numerical skills.
- Outstanding communication and visualization skills; interested in storytelling techniques.
- High level of client service skills with an understanding of growth and brand strategy.
- Business acumen with good knowledge of market dynamics.
- Comfortable working in a digitally enabled environment.
- Fluency in spoken and written English is essential; Arab speakers are preferred.
Our Benefits
- Flexible working environment.
- Volunteer time off.
- Access to LinkedIn Learning.
- Employee-Assistance Program (EAP).
The company may utilize artificial intelligence (AI) tools at various stages of the recruitment process to improve efficiency and ensure fair and consistent evaluations based on job-related criteria. All AI usage is governed by our principles of fairness, transparency, human oversight, and inclusion. If you have questions or require accommodations, please contact your local HR representative.
The company is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. All employment decisions are made without regard to protected characteristics. We invite individuals who share our commitment to inclusivity to join us in making a meaningful impact.
