About the Role
The role involves planning, initiating, and conducting the sales process with customers who visit the showroom or are engaged through sales calls. The objective is to contribute towards achieving sales targets by providing exceptional customer service and professional advice.
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Responsibilities
Functional Roles and Responsibilities
- Ensure pre-delivery inspections and proper documentation of the sales transaction.
- Carry out sales in accordance with pre-agreed monthly targets and budgets.
- Prepare and maintain visit/call reports/logs highlighting salient features and advise the Manager accordingly.
- Report weekly and monthly on agreed performance data, comparing actual performance with targeted/budgeted goals.
- Attend to customers visiting the showroom, initiating the sales process while paying attention to their needs and offering qualified advice on product specifications.
- Maintain close contact with prospect customers, making sales calls and visits to suit their schedules/convenience while introducing and following up on suitable sales prospects.
- Maintain a customer database and contribute towards the development of a prospects list.
- Keep abreast of competition in the segment of pre-owned cars.
- Ensure details of all vehicle transactions are accurately completed, recorded, and registered with sales administration, including payment, vehicle registration with the traffic department, and invoicing.
- Provide the highest degree of customer service and satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales.
- Ensure that the customer is aware of all available extras, accessories, and warranties.
- Notify customers of delays, changes in requirements and specifications, ensuring a smooth conclusion of the vehicle handover.
- Provide customers with qualified advice on vehicle finance and insurance facilities.
- Participate in seasonal sales campaigns and promotions to maximize sales penetration.
Qualification & Experience
- Degree in any discipline or through automotive vocational route.
- 3 to 5 years of solid experience in Pre-Owned Cars (POC) sales in the GCC market.
