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About the Role The company is seeking a proactive individual to enhance our customer engagement and sales processes. The ideal candidate will develop and implement a customer contact plan to effectively communicate product launches and engage potential customers in relevant sales campaigns. Acting as the first point of contact for customer queries and complaints, this role is crucial in building new relationships and ensuring satisfaction. Key Responsibilities - Develop and implement a customer contact plan to communicate product launches and engage in relevant sales campaigns. - Act as the first point of contact for customer queries and complaints, resolving them and referring complex issues to appropriate personnel. - Set clear objectives for each sales call or meeting, utilizing standard materials for presentations to customers. - Evaluate customer interest through relevant questioning and identify areas that require further information or explanation. - Identify potential customers by gathering information, referrals, and recommendations from existing customers and contacts, as well as participating in trade shows and conferences. - Propose suitable products or services that meet customer needs, leveraging personal expertise to explain selections and invite purchases. - Schedule follow-up actions and enter relevant information into the CRM system after each customer contact to ensure quality data for effective retention and development. - Assist in developing internal communications and collaborate with colleagues to build strong external customer relationships. - Maintain knowledge of organizational policies, procedures, and relevant regulations to ensure adherence in all work. - Seek authorization from a supervisor for exceptions from mandatory procedures. - Monitor personal and team performance, allocate work, and take corrective action to ensure timely and quality completion. - Participate in assessment and development planning activities, as well as formal and informal training, to enhance professional capabilities. - Stay informed about relevant technology, regulations, and industry best practices through continuous education and engagement with specialist media. Requirements - Strong interpersonal and communication skills. - Ability to identify customer needs and provide tailored solutions. - Experience with CRM systems. - Knowledge of sales techniques and strategies. - Strong organizational skills and attention to detail. - Commitment to ongoing professional development and regulatory compliance. Benefits - Opportunities for professional growth and development. - Chance to work in a prestigious luxury brand environment. - Collaborative team culture. Contract and Additional Information - Full-time position. - Some travel may be required for trade shows and customer engagement activities.
