About the Role
Join a mission-driven team focused on protecting life through technology. As a pre-sales sales engineer, you will play a pivotal role in accelerating sales initiatives while engaging with leadership, support staff, and end-users in the law enforcement and public safety space. You will thrive in a high-paced, evangelistic startup environment, contributing to redefining public and private sector technology with innovative solutions.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Your Impact
You will be responsible for demonstrating your mastery of the company technologies and products to drive sales by engaging in technical discussions, giving business presentations, and collaborating with various stakeholders. This role requires a proactive individual that will effectively address customer needs and lead initiatives to overcome sales challenges.
Location: United Arab Emirates, with travel required up to 70% of the time
Reports to: Director, Sales Engineering
What You’ll Do
- Achieve mastery of all the company technologies/products.
- Use exceptional written and verbal communication skills to lead business and technical presentations.
- Engage in technical conversations with IT departments, including CIOs, and with channel partner leadership and technical stakeholders.
- Set and manage expectations with customers and team members.
- Provide 1st-level technical support throughout the pre-sales cycle for opportunities.
- Stay organized and focused on removing sales obstacles while adapting to rapidly changing circumstances.
- Develop relationships with key partners to facilitate growth within their customer base.
- Position the technology effectively against competitive offerings.
- Represent the products and company values at field events, industry, and user conferences, tech summits, etc.
- Take ownership of the POC/Pilot process, coordinating logistics, assessing customer requirements, and tailoring tests accordingly.
- Improve or develop technical documentation to enhance customer or channel understanding and usage of products/services.
- Capture requested features and provide feedback to relevant teams including Product Management, Sales, Development, Support, Engineering, and Marketing.
- Develop Statements of Work (SOW) for Professional Services necessary for binding quotes.
- Undertake other duties and projects as assigned.
What You Bring
- Willingness to travel.
- Fluent English and Russian.
- Support Sales with presentations and analysis to expand the customer portfolio.
- Train new employees.
- Document translation and verification for new products.
- Assist Sales Executives with commercial offer documentation.
- Educational background:
- Associate’s degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.
- Professional background:
- 4+ years customer facing pre-sales or consulting experience.
- 3+ years of experience in public procurement in META.
- Experience selling SaaS-based solutions.
- Experience in End User Compute or Cloud Computing preferred.
- Experience in networking, storage, virtualization, or related technologies.
- Must possess intellectual curiosity, humility, accountability, and a positive approach.
- Strong technical writing skills for professional responses to customer RFPs/RFIs.
- Basic knowledge of security, IPsec, InfoSec, hacking, and exploitation methodologies and tools.
- Basic knowledge of computer hardware, operating systems, and storage devices.
- Ability to work independently with significant latitude for action and decision-making while focusing on achieving optimal outcomes collaboratively.
- Strong presentation skills and presence, technical acumen to simplify complex concepts, ability to work cross-functionally.
- Experience developing SOWs or similar documents.
- Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
- Basic knowledge of virtualization and cloud technologies.
- Professional certifications in networking and telecommunications (CCNA, CCNP, CompTIA Network+, WCNA, etc.) preferred.
- Experience with Law Enforcement technology solutions and public procurement is a plus.
Important Notes
- This job description is not exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job and may change based on business needs.
- Some roles may require legal eligibility to work in a firearms environment.
- We are an equal opportunity employer and committed to promoting diversity and inclusion. If you have a disability or special need that requires accommodation during the application or recruiting process, please reach out for assistance.
