About the Role
Every employee at the organization plays a role in making a real difference to the business and customers. The focus is on meaningful, purposeful work, and opportunities to grow, learn, contribute, and succeed. The aim is to develop, maintain, and strengthen business relationships with customers across various sectors through regular visits to their premises, achieving sales targets, and enhancing customer satisfaction standards in the designated area.
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Job Responsibilities
- Research and identify new business opportunities, including growth areas, trends, new customers, partnerships, and new ways of reaching existing markets.
- Visit prospective customers at commercial, industrial, or other establishments to showcase samples or catalogs, while informing them about product pricing, availability, and advantages.
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and requirement-specific solutions.
- Collaborate with technical teams to understand customer requirements, promote the sale of company products, and provide necessary sales support.
- Work with customers to establish shared goals and objectives linked to the account plan focusing on value creation and mutual ownership.
- Stay informed on industry news, trends, products, services, competitors, and latest product-line developments to assist customers in their buying decisions.
- Negotiate prices or terms of sales/service agreements according to set guidelines and secure new or renewal orders.
- Open new customer accounts fulfilling administrative requirements.
- Improve sales and profitability through increased dealer network and/or volume throughput in new or existing customer bases.
- Advise dealers and distributors on policies and operating procedures to ensure effective functional business operations.
- Inform customers about estimated delivery schedules, service contracts, warranties, or other relevant information pertaining to purchased products.
- Monitor and review sales performance against set targets, proactively addressing issues to ensure consistent target achievement.
- Provide sales status reports (daily, weekly, monthly) as required by the Sales Manager.
- Offer feedback to the Sales Manager on market conditions, competitive products, distribution activities, advertising initiatives to inform sales strategies.
- Assist the credit control team in resolving customer disputes and managing collections.
- Comply with the company Quality Management System (QMS) requirements.
Job Requirements
Qualifications
- Minimum Higher Secondary, Diploma.
- Bachelor’s degree preferred.
Experience
- Minimum 3 years of experience in the UAE.
Knowledge & Skills
- Customer and Personal Service: Knowledge of principles for providing customer services, including customer needs assessment and quality standards.
- Sales and Marketing: Familiarity with principles and methods for promoting and selling products or services, including marketing strategy, product demonstration, and sales control systems.
- Market Knowledge: Understanding of target customers, industry, and territory.
- Language: Proficient in English (both verbal and written); Arabic and Hindi are added advantages.
- Persuasion: Ability to influence others to change their mind or behavior.
- Active Listening: Capability to listen attentively, understand points made, and engage appropriately without interruptions.
- Negotiation: Skill in reconciling differences among parties.
- Social Perceptiveness: Awareness of others' reactions and understanding their motivations.
