About the Role
Every employee at the company plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the company has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, contributing to our multicultural and multi-national environment. Central Trading Company, the first company under the company, is a significant player in the automotive aftermarket, representing a portfolio of 25 world-renowned brands such as Michelin, Castrol, and Blue Star.
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Job Purpose
Develop, maintain and strengthen business relationships with customers and companies in general by conducting regular visits to their premises to achieve sales targets and customer satisfaction standards in the designated area.
Job Responsibilities
- Research and identify new business opportunities, including growth areas, trends, new customers, partnerships, or new ways of reaching existing markets.
- Visit prospective customers at commercial, industrial, or other establishments to showcase samples or catalogs and inform them about product pricing, availability, and advantages.
- Develop, present, or respond to proposals for specific customer requirements, including responses to requests for proposals and requirement-specific solutions.
- Collaborate with technical teams to understand customer requirements, promote the sale of company products, and provide sales support if necessary.
- Work with customers to establish a common set of goals and objectives linked to the account plan, focusing on value creation, mutual ownership, and execution.
- Keep informed on industry news and trends, products, services, competitors, and the latest product-line developments to aid customers in their buying decisions.
- Negotiate prices or terms of sales or service agreements per set guidelines and secure or renew orders.
- Open new customer accounts by fulfilling the necessary administrative requirements of the company.
- Improve sales and profitability through an increased dealer network and/or volume throughput in new or existing customer bases.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
- Monitor and review sales performance versus set targets of customers and proactively address problems to ensure consistent targets achievement.
- Provide sales status reports (daily, weekly, monthly) as required by the Sales Manager to ensure necessary actions are taken.
- Provide feedback to the Sales Manager on market conditions, competitive products, policies, distribution activities, advertising initiatives, etc., to aid decisions on sales strategies in the area.
- Assist the credit control team in the collection and resolving customer disputes.
- Comply with the company Quality Management System (QMS) requirements.
Job Requirements
Qualifications
- Minimum Higher Secondary, Diploma.
- Bachelor degree preferred.
Experience
- Minimum 3 years in the UAE.
Knowledge & Skills
- Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Market Knowledge: Knowledge of target customer, industry, and territory.
- Language: Proficient in English (verbal and written). Arabic and Hindi are an added advantage.
- Persuasion: Ability to persuade others to change their minds or behavior.
- Active Listening: Giving full attention to what others are saying and understanding the points being made.
- Negotiation: Ability to reconcile differences and bring others together.
- Social Perceptiveness: Being aware of others' reactions and understanding the reasons behind their reactions.
At the company, we seek talented people who work hard to achieve great things. We consider not only your skills and experience but also your passion for the role, your desire to learn, and how well you align with our core values of care, commitment, and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
