Senior Sales Manager, CIS - Leisure

About the Role
Join the world of luxury hospitality as a Senior Sales Manager, CIS – Leisure at the company. This pivotal role involves overseeing the performance and development of CIS market accounts through the monitoring of production, market trend analysis, and the identification of new business opportunities. You will implement targeted sales strategies aimed at driving revenue growth and expanding market share while building lasting relationships with key corporate, leisure, wholesale, travel trade, and strategic partner accounts. The Senior Sales Manager will play a crucial role in enhancing our presence in international markets and developing partnerships that foster business growth.

Key Roles & Responsibilities
Financial:

• Assist in the preparation of the yearly revenue & expense budget.
• Actively contribute to departmental financial and administrative tasks to surpass yearly revenue budgets.

Administrative:

• Timely preparation and submission of relevant administration tasks, including sales call schedules, reports, and monthly updates to the DOS.
• Participate in preparing sales action plans and attend sales meetings.
• Develop innovative ideas such as special packages and promotional activities.
• Collaborate with the sales team in setting personal sales goals and complete analysis reports at month-end.

Operational:

• Respond to all inquiries within 24 hours.
• Conduct personal sales calls, telemarketing, and site inspections for existing and potential accounts.
• Entertain account decision-makers in hotel F&B outlets and engage in promotional activities.
• Follow up on lost business and share insights with department supervisors.
• Negotiate with customers and send out offers/contracts for individual and group business.
• Contribute to improving the conversion ratio of the Group Department.
• Stay updated on market trends and collaborate with the team for collective action.
• Plan business trips to expand brand market awareness in key sources.
• Attend international fairs and roadshows to build and maintain relationships.
• Maintain an efficient customer database system (OPERA) and generate sales reports.
• Keep customers updated on hotel developments and inform management of profile changes.
• Identify new customers and sales opportunities while initiating action plans for securing new business.
• Assist the Credit Department in promptly following up outstanding balances.
• Prepare for weekly Sales and Revenue meetings.
• Build relationships with all the company's Regional and Global Sales Offices.
• Stay informed about fire, health, safety, emergency, and security procedures.
• Keep DOS and DOSM updated on problems or concerns.
• Adhere to Department and Hotel standard operating procedures (SOP’s) and ensure confidentiality.
• Undertake other duties and projects as required by DOS.

Qualifications

• Minimum of 3 years’ experience in a sales position, preferably in an international 5-star hotel.
• Degree/Diploma in Hotel Management or Business Administration.
• Strong knowledge of Opera & Microsoft Office.
• Familiarity with local culture and experience working in the region.
• Fluency in Russian (written & spoken) is essential; proficiency in English and other languages is preferred.

Personal Attributes

• Good understanding of luxury market dynamics.
• Comprehensive knowledge of hotel departments.
• Professional sales and presentation skills.
• Strong interpersonal and attention-to-detail skills.
• Exceptional written and verbal communication skills.
• Positive team player with strategic thinking capabilities.
• Effective problem-solving abilities and managerial skills.
• Self-motivated, creative, and able to manage stress effectively.
• Organized, adaptable to change, and guest service oriented.
• Proficient in organizational planning and multitasking.

And Above All

• Embrace the company's brand promise and convey luxury in all interactions.
• Foster an inclusive environment where everyone feels valued and respected.

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including:

• Complimentary upgrades & extended stays.
• Discounted stays across Fairmont & Raffles properties.
• Special dining and wellness discounts.
• Additional luxuries to enhance your experience.

We believe in recognizing your hard work with exceptional benefits.

Our Values

• Respect: We value the individuality of others and treat everyone with fairness.
• Excellence: We cherish opportunities to make people feel special.
• Belonging: We celebrate our differences and support each other.
• Empowerment: We take initiative to create unforgettable experiences.
• Integrity: We build trust through mutual respect and authenticity.

Diversity & Inclusion
We are committed to fostering an inclusive environment where diverse talent thrives and welcome candidates from all backgrounds.