Senior Sales Manager - Leisure

About the Role
Join our dynamic team at a 5-star hotel, where your passion for sales and marketing can flourish. As part of the sales team, you will work under the guidance of the Director of Sales & Marketing to implement all sales activities and maximize business opportunities. This role requires generating and maintaining relationships within the travel trade segment through various sales efforts, both face-to-face and remote.

Responsibilities

• Implement all sales activities effectively to maximize business opportunities within your specific area of responsibility.
• Generate and maintain relationships with customers in the travel trade segment through face-to-face sales calls, telephone calls, and entertainment.
• Maintain high visibility for the hotel through direct sales efforts and effective communication via telephone, fax, and written correspondence.
• Provide comprehensive account management for client servicing, meeting targets, and maximizing productivity.
• Deliver service that is sincere, warm, and enthusiastic to ensure satisfaction for guests and colleagues at all times.
• Display a pleasant manner and positive attitude, promoting a good company image.
• Maintain professionalism, ethics, and a positive attitude towards hotel guests, clients, staff, and employees.
• Maintain business confidentiality and adhere to company and hotel rules and regulations consistently.
• Utilize knowledge of Microsoft Office and Outlook for reporting, communication, and client correspondences.
• Flexibly adapt to increases in working hours as needed by the business.
• Submit a weekly sales activity report related to the leisure segment to the Director of Sales & Marketing.
• Develop prospect accounts and implement a Sales Action Plan for each account.
• Execute sales objectives and action plans to achieve and exceed targets.
• Provide feedback to the Director of Sales & Marketing on market conditions and competition trends resulting from sales solicitation efforts.
• Perform all duties and responsibilities efficiently and in accordance with established hotel policies.
• Ensure selling strategies are adhered to during negotiations, maximizing selling opportunities.
• Maintain updated client relationships and overall business goals.
• Keep the Director of Sales & Marketing informed on negotiation events and group progress.
• Maintain an up-to-date account and contact database within the property management system.
• Ensure comprehensive knowledge of properties' unique selling points, features, amenities, services, and policies.

Qualifications

• Bachelor’s Degree preferred.
• Minimum three (3) years of experience in a similar role within the hospitality industry.
• Excellent verbal and written communication skills.
• Basic understanding of legal contract language.
• Proven team leader with a high level of energy and motivation, with a track record of embodying the company's values.

Job Category
Sales & Marketing

Job Type
Permanent

Job Schedule
Full-Time