About the Role
Join the dynamic team at a luxury 5-star hotel, where you will play a pivotal role in implementing sales activities under the guidance of the Director of Sales & Marketing. To maximize business opportunities, you'll engage with the travel trade segment through sales calls, client entertainment, and other activities. Your focus will be on maintaining high exposure for the hotel and managing a comprehensive portfolio to ensure exceptional client servicing.
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Responsibilities
- Implement all sales activities and maximize business opportunities in specific areas of responsibility.
- Generate and maintain relationships with customers in the travel trade segment through face-to-face sales calls, telephone calls, and entertainment events.
- Ensure comprehensive coverage of all accounts and departments for effective client servicing and achieve set productivity targets.
- Provide sincere, warm, and enthusiastic service to ensure guest and colleague satisfaction.
- Maintain high standards of professionalism, ethics, and attitude towards all hotel guests, clients, staff, and employees.
- Adhere to company and hotel rules and regulations at all times.
- Utilize Microsoft Office and Outlook for reports and communication, and maintain professionalism in business confidentiality.
- Prepare a weekly sales activity report to the Director of Sales & Marketing, focusing on the leisure segment.
- Develop prospect accounts and implement an action plan for each.
- Execute and implement all sales objectives and action plans to meet or exceed established targets.
- Provide market feedback regarding trends and competition based on direct sales solicitation.
- Ensure that selling strategies are adhered to during negotiations to capitalize on selling opportunities.
- Maintain an up-to-date account database within the property management system.
- Stay informed about the properties' unique selling points, features, and services.
Qualifications
- Bachelor’s Degree preferred.
- Minimum three (3) years of experience in a similar role within the hospitality industry.
- Comprehensive knowledge of food and beverage, catering sales, conference service, and marketing management experience is essential, along with guest relations and etiquette.
- Excellent verbal and written communication skills.
- Basic understanding of legal contract language.
- Proven team leader with high energy and motivation, showcasing a track record of upholding company values.
Job Details
- Job Category: Sales & Marketing
- Job Type: Permanent
- Job Schedule: Full-Time
Benefits
Working for this prestigious hotel offers an exciting opportunity to grow within a leader in hospitality, with a focus on diversity and inclusion. Employees are encouraged to explore limitless possibilities within the company, fostering a fulfilling career environment.
