About the Role
This role focuses on day-to-day support of system issues, configuration updates, and enhancements within SuccessFactors while collaborating with stakeholders to translate requirements into effective solutions. You will provide user training, ensure alignment with SuccessFactors best practices, and support complete and accurate business processes. Expertise in SuccessFactors Recruiting and Onboarding is essential, along with beneficial knowledge of SAP HCM Payroll, Time Management, and integration points.
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Key Accountability Areas
Incident Management:
- Hold primary responsibility for managing and resolving incidents related to SuccessFactors modules, ensuring minimal disruption to HR operations.
- Receive, assess, and prioritize incident tickets across all SuccessFactors modules.
- Provide functional support for SAP Payroll and Time Management–related incidents.
- Investigate and diagnose technical issues, functional discrepancies, and data-related problems reported by end-users.
- Develop and implement effective solutions to resolve incidents efficiently, ensuring minimal system downtime.
- Ensure adherence to established Service Level Agreements (SLAs) for timely incident resolution.
Business Process Enhancement:
- Support and optimize SuccessFactors modules to enhance business functionality and overall system performance while maintaining a high level of customer satisfaction.
- Configure and customize relevant business areas to ensure system behavior aligns with defined business requirements and constraints.
- Prepare comprehensive test scripts and perform various testing activities, including Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing, and any client-specific testing procedures.
- Provide detailed Functional Specifications to the Technical Team for custom development requirements.
Documentation:
- Document configuration settings and prepare clear, detailed guidelines to enable other consultants to perform future modifications or repairs with accuracy and efficiency.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide periodic reports detailing deviations and execution of planned tasks.
Problem-Solving:
- Solve any related problems that arise and escalate complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes, including specifications for products, processes, or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
- Comply with related policies, procedures, and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor Degree in Information Management Sciences & Systems or any relevant field.
Work Experience
Technical / Functional Competencies
- HRIS Systems Applications Knowledge
- System Testing
