Help AG is looking for a talented and experienced Senior Security Engineer - Fortinet who will mainly have specialized expertise in using Fortinet technologies. The ideal candidate will possess comprehensive knowledge and hands-on experience in the following areas:
- Fortinet Firewalls
- Forti Manager and Forti Analyzer
- Strong understanding of SD-WAN software
- SD-WAN implementation and testing
- Routing and switching
- WAN technologies such as MPLS, Leased Line, ADSL, and VPN solutions
- Design and Implementation
- Management & Log Analyzer
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Responsibilities
- Act as a Subject Matter Expert (SME) for in-scope technologies for Help AG customers.
- Plan technical deployments to design and implement network security services.
- Configure and implement new Fortinet firewall products into the live network environment.
- Design, deploy, operate, monitor, maintain, and troubleshoot complex IP networks and interconnected network security technologies.
- Coordinate implementation activities.
- Implement, deploy, and provision managed WAN, IP, VPN, and MPLS solutions.
- Develop bespoke solutions to meet customer requirements.
- Deliver customer solutions as per design/order requirements.
- Liaise with external suppliers to coordinate service delivery.
- Provide timely responses to all incidents, outages, and performance alerts.
- Handle escalated incidents and consult with other technology support groups as part of problem resolution efforts.
Qualifications & Skills
- Expert knowledge and experience with Fortinet, Forti Manager, and Forti Analyzer; Enterprise Network Security; Cyber Security; and IPS systems.
- In-depth knowledge of complex IP networks and solid understanding of network security technologies, data center traffic flow, and advanced troubleshooting techniques.
- Experience with Encryption, Firewall, and SD-WAN.
- Skills in configuring and testing customer services, building and documenting processes, and mentoring team members.
- Familiarity with routing protocols (BGP, RIP, EIGRP, OSPF, ISIS) and testing L3 devices (PE Routers) and CPEs.
- Understanding of TCP/IP and OSI Layer protocol suites.
- Experience with WAN protocols and troubleshooting.
- Background in network operations/security operations.
- Self-motivated with a professional attitude.
- Excellent customer-facing communication and listening skills.
- Strong teambuilding, customer service, and interpersonal abilities.
- Excellent organizational skills and attention to detail.
- Competence in handling technical conflicts, organizational challenges, planning, and implementation challenges.
- Strong judgment, decision-making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing skills.
Benefits
- Health insurance with one of the leading global providers.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open-door policy.
About Us
Help AG is the cybersecurity arm of e& enterprise and provides leading enterprise businesses and governments across the Middle East with strategic consultancy and tailored information security services and solutions. Established in the Middle East since 2004, Help AG has built a reputation as the region's trusted IT security advisor, remaining vendor-agnostic and cybersecurity focused. Following its acquisition by e& in February 2020, Help AG continues to strengthen its identity as a digital transformation powerhouse in the region by delivering unmatched value and enhancing cyber defenses for its customers.
