Senior Security Incident Handling Specialist – End-User Systems & Service Desk Liaison Primary

As a Senior Security Incident Handling Specialist, you will cover incidents impacting the client’s end-user endpoints and email/collaboration platforms. You will act as the NGSOC to-Service Desk bridge.

Responsibilities:

• Triage incidents from Microsoft Defender for Endpoint, Office 365, and Intune.
• Validate phishing, malware, and endpoint compromise incidents escalated by MSS NGSOC.
• Coordinate with the client’s Service Desk for rapid containment (e.g., account disablement, device isolation).
• Track and ensure closure of all end-user related security tickets in alignment with SLA.
• Support awareness campaigns by providing recent phishing and social engineering trends to the client’s training teams.
• Oversee automated playbooks for phishing remediation, email blocking, and endpoint isolation in Sentinel.

Skills & Experience:

• Strong background in endpoint protection (Microsoft Defender for Endpoint, Intune).
• Good understanding of ITIL-based service desk processes.
• Expertise in phishing analysis and email security (Microsoft Defender for Office 365).

Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Language Requirements: Not specified.