About the Role
Lead the safe, reliable, and profitable delivery of drilling lifecycle services, including workshops repairs in Dubai and Abu Dhabi, overhauls, modifications, field service operations, and after-sales support. Own operational performance, quality, and customer commitments while providing visible, technically credible leadership during peak workloads and critical customer situations. Work under the direction of the DLS Director, MENA, transforming regional plans into clear priorities, resource allocations, and measurable results.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Job Responsibilities
- Operational Delivery, Cost and Business Planning
- Manage both workshops as one cohesive operation, applying consistent processes, quality standards, and HSSE controls across sites.
- Oversee the full execution cycle from planning and delivery to testing, customer acceptance, and closeout, ensuring scope, resources, materials, and risks are confirmed before committing to timelines.
- Maintain an integrated workload and capacity plan, assigning resources (workshop, field service, and subcontractors) based on competence to meet commitments and maximize utilization.
- Lead daily execution and backlog reviews, anticipating bottlenecks and implementing recovery plans with clear ownership and deadlines.
- Employ sound technical judgment for complex issues, collaborating with Engineering, Quality, and product specialists as needed, and ensuring adherence to approved procedures and customer specifications.
- Drive sustainable utilization and cost targets by eliminating avoidable overtime, idle time, rework, and expedite processes, while maintaining quality and safe workloads.
- Collaborate with Sourcing, Supply Chain, Engineering, and Quality to qualify vendors and subcontractors that enhance margin.
- Prepare business cases for capacity, equipment, and process improvements, delivering the benefits from approved initiatives.
- People Leadership and Performance
- Define performance expectations and set clear goals for the team across both locations.
- Conduct regular performance reviews and promptly address underperformance or conduct issues per HR policy.
- Be visible and decisive under pressure, guiding teams through peak demand and resolving competing priorities without compromising safety or quality.
- Foster talent development through mentoring, competency assessments, training, and succession planning; propose hiring or resource changes as needed.
- Financial Performance and SAP Control
- Achieve approved profit and margin targets, analyzing variances and acting promptly on cost overruns, scope leakage, and margin erosion.
- Ensure accurate SAP cost and revenue postings, and timely invoicing with Finance, minimizing unbilled and aged work in progress.
- Provide reliable reporting and forecasts; escalate material risks with quantified impact and proposed actions.
- Customer Engagement
- Serve as the main operational contact for customers regarding service delivery and technical issues.
- Conduct planned customer visits alongside Sales, ensuring timely resolution of agreed actions.
- Support Sales with technical, capacity, and cost insights for proposals.
- Quality and Warranty Management
- Release equipment only after required inspections, testing, certification, and approvals, maintaining complete traceable documentation and minimizing rework.
- Resolve warranty cases within agreed timelines through root cause analysis, corrective action implementation, and ensuring recurrence prevention.
- HSSE and Compliance
- Lead HSSE performance, ensuring compliance with risk assessments, safe systems of work, and applicable regulations in partnership with HSSE and Quality teams.
- Ensure thorough investigation of incidents, near misses, and nonconformities, completing HSSE and audit actions on time.
Required Qualifications
-
Education: Bachelor's degree in Engineering or relevant discipline from an accredited institution; or a high school diploma/GED with at least 15 years of relevant experience.
-
Experience: Minimum of 10 years of relevant professional experience, with at least 5 years of management experience.
-
Skills and Abilities:
- Strong technical knowledge of drilling equipment maintenance, inspection, repair, overhaul, and testing; capable of challenging recommendations and recognizing when specialist input is necessary.
- Credible leadership skills with timely decision-making capabilities, effective delegation, team direction/mentoring, and composure under pressure.
- Practical proficiency in SAP for service and project orders, tracking costs and revenues, managing work in progress, and billing; skilled in resolving data discrepancies.
- Strong commercial judgment in job costing, margin analysis, and forecasting, along with knowledge of global contract administration, scope management, warranty obligations, and change control.
- Excellent verbal communication skills, capable of persuading leaders and negotiating with customers, vendors, and partners.
- Proactive, accountable, and able to anticipate demand and delivery risks, challenge inefficient practices, and develop evidence-based solutions.
- Willingness to travel as needed for customer and operational requirements.
