As a Senior Service Delivery Engineer on our Service Delivery Team in Abu Dhabi, United Arab Emirates, you will play a critical role in ensuring that our technical solutions empower clients and cater to their priorities. At Dell Technologies, we focus on providing exceptional service that meets the demands of our customers, enhancing their experiences and fostering trust through in-depth knowledge and proactive support. Join us to excel in your career while making a significant social impact.
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In this role, you will:
- Provide world-class delivery support by coordinating activities across technical solution teams to ensure compliance with contract obligations.
- Proactively identify and resolve potential issues to prevent customer impacts, driving continuous improvement.
- Enhance client communications and relationships with all partners and cross-functional teams, maximizing customer experience.
- Develop strategic account growth plans in collaboration with sales and Global Services SMEs, focusing on identifying and capitalizing on sales opportunities.
- Maintain oversight of all service issues, managing customer relations during priority escalations.
Requirements:
- 5 to 7 years of relevant experience as a Service Delivery Engineer with a proven record of executing complex projects.
- Strong organizational and planning abilities to coordinate teams effectively across all program activities.
- Demonstrated analytical, problem-solving, and negotiation skills.
- A strategic mindset with a successful track record of account growth.
Desirable Requirements:
- Bachelor’s Degree.
- Additional language skills are a plus.
Application closing date: 14 October 2025.
