Founded in 2005, Property Finder has evolved from a magazine (Al Bab World) into a leading technology platform operating across multiple countries in the MENA region. With a focus on providing the most advanced tools and a top-tier user experience for homeseekers, real estate brokers, and developers, Property Finder has established itself as a regional powerhouse in the proptech industry. The company is characterized by a growth-oriented identity, having expanded its operations to Bahrain, Egypt, Qatar, Saudi Arabia, and Turkey.
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As a Senior Service Designer - B2B, you will be responsible for driving and implementing a comprehensive service design strategy. This role requires collaboration with Product, Design, Engineering, and Marketing teams to uncover user needs and transform insights into actionable service solutions. You will also lead a team of design and research professionals, fostering a collaborative environment to deliver exceptional outcomes.
Key Responsibilities:
- Define and deliver a service design strategy aligned with company goals and customer needs.
- Conduct user research and service design activities to identify pain points and opportunities.
- Design user journeys, service blueprints, and interaction models for seamless customer experiences.
- Facilitate workshops to drive ideation and problem-solving across teams.
- Work closely with cross-functional teams to enhance end-to-end services and digital experiences.
- Synthesize research findings into actionable service strategies.
- Advocate for human-centered design and ensure alignment with user needs and business goals.
- Build and manage a high-performing design and research team, mentoring team members to elevate overall capabilities.
- Ensure all activities adhere to data privacy principles and ethical guidelines.
Requirements:
- 8+ years of experience in service design, user experience design, or design research.
- Expertise in qualitative and quantitative research methods.
- Proven experience designing and delivering multi-channel services.
- Proficiency in creating service artifacts such as personas and journey maps.
- Strong communication and stakeholder management skills.
- Knowledge of human-centered design principles and user behavior.
- Familiarity with research tools and design software.
- Solid organizational skills with the ability to manage multiple projects.
What We Offer:
- Opportunity to be part of an ambitious and successful Product team.
- An inspiring workplace in the heart of Media City.
- Competitive salary and comprehensive benefits, including health insurance.
- A culture that encourages fast, bold actions and personal growth.
Language Requirements:
[No specific language requirements mentioned.]
