Senior Service Engineer

As a responsible Senior Service Engineer, you are to carry out the execution of SLA Programs, Retrofit Upgradations, Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.

Responsibilities

• Represents the Service Engineering function at project and customer meetings, contributes to the creation of the project execution philosophy and plan. Performs implementation of the project philosophy and plan.
• Supports continuous improvement of project process and product and system design via provision of lessons learned feedback and in issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.). Performs implementation of changes in design and commissioning as per management processes.
• Supports tendering team to estimate efforts required for service engineering activities and collaborates with other teams to solve challenging problems and create work plans for work in own area of responsibility; proactively manages this work to deliver the agreed program on time, on quality, and at targeted cost.
• Conducts risk and opportunity assessments in real time during execution of service engineering activities to ensure safe implementation of the project philosophy and identification of potential variation requests to support contract claims. Reports early on any contract/quality/program/cost issues to management, along with recommendations for resolution.
• Ensures that Hitachi Energy is presented as a professional organization in all interactions with the customer. Interfaces with customers and external providers for approval of plant acceptance criteria, closure of open issues, and completion of acceptance tests.
• Manages external organizations providing a Service Engineering team with equipment, systems or services (e.g., issuing permits for them to work, providing guidance on health and safety requirements and work practices, accepting completion of work done).
• Actively develops and coaches colleagues. Cultivates a network of engineering colleagues both within and outside their own business unit. Takes the initiative to develop and improve solutions.
• Follows and provides feedback on standard processes and tools. Ensures implementation of agreed processes and procedures to ensure that all site activities comply with the required safety regulations and satisfy contractual requirements.
• Prepares project documentation such as Schedule, SAT, MoS, RA, Site Visit Reports, Incident Reports, RCA, etc. in coordination with TL & PM.
• Prepares design documentation, HMI, and database as per project requirements.
• Performs modification, extension, and upgrade works including scheme checks, system power up, system integration, communication verification, signal tests, implementing cybersecurity controls, cybersecurity tests, SAT, energization checks, etc.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Lives Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Requirements

• A bachelor’s degree or master’s degree in a relevant field is preferred.
• Minimum 6 to 10 years of experience as SCMS engineer with design and commissioning experience of related systems and products.
• Thorough knowledge of Substation Automation Systems and different communication protocols (i.e., IEC101, IEC104, IEC61850, LON, SPA, Modbus, etc.).
• In-depth product knowledge of both Hitachi Energy MicroSCADA and RTU systems and IEDs of various makes.
• Experience in MS Office, Visio, IET, ITT, PCM, MiCOM, Digsi, etc.
• Thorough knowledge of control and interlocking logics in substations.
• Intermediate knowledge of OT cybersecurity requirements.
• Proficiency in both spoken & written English language is required.